Office Assistant - Edinburgh, United Kingdom - Trip Group

Trip Group

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who we are

We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Who we are looking for
We are seeking a passionate and enthusiastic Office Assistant to join our team in our Edinburgh office.

As our office assistant, you will be focused on providing exceptional support to our Office Manager, ensuring smooth operations within our contact centre.

You will have a strong attention to detail, excellent organisational skills, and the ability to multitask effectively.

Building strong relationships with colleagues and stakeholders will be essential, as well as being able to quickly adapt to changing priorities and problem-solving as needed.

Your dedication to delivering high-quality work and maintaining a professional demeanour will shine through in all your interactions, contributing to a warm and positive office atmosphere.

What you will get in return
Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:

32 days annual leave
Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
Employee wellbeing program, Employee Assistance Program and enhanced sick pay
Enhanced family policies (maternity/paternity/adoption)
Life and health insurance
Discounted parking pass at Fountain Park
Birthday cake on your birthday
Free onsite gym
Frequent employee engagement events
Refer a friend bonus scheme

Working hours

Your hours of work per week will be 37.5 hours with one unpaid lunch hour, Monday through Friday, between 8.30am to 6.00pm.

Location:

Our contemporary workspace is based at Lochrin Square in Fountainbridge, Edinburgh.

Salary:

- £24,000 per annum
- willing to negotiate dependent on experience

What you'll be doing

General facility coordination & office housekeeping
Weekly/monthly compliance checks, testing and accurate record keeping
Reporting reactive maintenance works where necessary
Reception duties
Ad hoc duties, including but not limited to responding and helping staff with equipment/liaising with departments to resolve any issues that may arise
Stocktaking
Coordination of any office moves and liaising between support functions where required

What you'll need

Ability to communicate in a professional manner
Previous administration experience including invoice processing
Excellent communication skills both verbally and written
Previous experience dealing with customer queries
Good knowledge of Microsoft Office suite
Proficient typing abilities
Ability to remain calm and logical in challenging situations
Excellent problem solving skills
Enthusiastic approach with the desire to hit your goals and passionate about continuous development

Desired but not essential

Previous contact centre experience
Previous experience working in a customer advisor/helpdesk/facilities role is desirable
Travel & Tourism industry experience

Be Aware of Recruitment Fraud
Have a good trip, and see you soon