Operations Administrator - High Wycombe, United Kingdom - Bridge Fire & Security Ltd

Bridge Fire & Security Ltd

Verified Company

High Wycombe, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Bridge Fire and Security provides a friendly, professional service across all aspects of fire safety and electronic security systems.

We deliver professional support to a wide range of businesses and private individuals throughout the South-east of England and have particular expertise in the Education, Care Home and Property Management sectors.

JOB DESCRIPTION

Job Title:
Operations Administrator**
Person Specification:You will be self-confident, Intelligent with a can-do attitude.

You will have good attention to detail, organisation skills with the ability to work on your own initiative and to strict time scales.

You will be used to working efficiently and most importantly be a team player.

The Role:

The aim of this position is to effectively support the daily tasks to ensure customer and business expectations are met.

Experience using CRM software and working with Engineers is essential.

A confident telephone manner is essential together with a good level of IT skills, specifically with Microsoft Word and Excel as well as the ability to learn and absorb our bespoke software.

Previous admin experience in the commercial services sector is required. Multi-tasking is essential in this very busy role. Training is provided.

Responsibilities:

Ensuring planned maintenances and small works are arranged to agreed customer schedules
Logging customer calls and answering incoming telephone enquiries
Updating customer on status of call and contact details
Efficiently schedule multiple engineer diaries with advance bookings
Ensuring Job sheets are processed quickly and efficiently
Procurement of parts and materials for booked and scheduled jobs
Updating customer records
Issuing renewal customer contracts
Posting and raising purchase orders

Skills and Experience

Must demonstrate ability to use own initiative
2 3 years CRM management experience
Must have experience of working within a Customer Service team with Engineers
Track unresolved issues and report any problem encountered during onsite engagement
Excellent interpersonal communication including written and persuasive skills
Exhibits ability to think creatively and analytically
Ability to manage time efficiently from one task to another while managing daily priorities
Commitment to followup and followthrough on assigned tasks

Salary:
£26,000.00-£27,000.00 per year

Benefits: