Property Assistant - Bournemouth, United Kingdom - Burns Hamilton

Burns Hamilton

Verified Company

Bournemouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Burns Hamilton

Job Title:

Property Assistant

Hours:

8:30am to 5pm (37.5 p/w)

Employer:

Burns Hamilton

Worked Weeks:

Paid Weeks
52

Pay Range:

£20,000 - £22,000 per annum, depending on experience

Grade:

Reports to:

Senior Operations Administrator

Main Job Purpose
To assist and support the Property Manager with all aspects of their portfolio, including all administration.

Main responsibilities and duties

Administering minor works
Administering and managing routine maintenance contracts
Administering Client contracts
Administering various H&S reports across the portfolio
Administering correspondence with clients and leaseholders
Maintaining Qube with current property information
Maintaining Property Spreadsheets
Obtaining quotations from contractors
Instructing and liaising with contractors
Proactively follow up on all quote and instruction requests with suppliers.
Actioning site visit reports
Attending meetings and taking minutes as required
Liaising with clients and leaseholders where required
Managing Property Manager's diary
Answering calls made into the property management team
Answering incoming and overflow calls
Maintaining good housekeeping within the office
Any other reasonable duties as and when required

Knowledge and Skills

Excellent telephone manner
Excellent communication skills
Excellent organisational skills
Ability to work on own initiative
A proactive attitude
Ability to prioritise tasks
Problem solving skills
Ability to handle and/or resolve complaints
Resilience
A willingness to learn

Supervision and Management
Your Line Manager is the Senior Operations Administrator

The Property Managers are expected to work closely with their assistant and help manage workloads.

Problem solving and creativity
Property Management at its core, consists of solving problems on behalf of our clients. As such, we believe that problem solving skills are key, whether that problem is internal or external.

The successful applicant will be able to identify potential issues and come up with a suitable solution that negates or minimises any negative impact to our Client or the Business.

We believe that the best way to tackle an issue, is head-on with a positive attitude and expect that any applicant is able to demonstrate an optimistic outlook when dealing with problems or difficult situations.

We expect our team to challenge the way things are done and strive to make best use of the tools available to help improve efficiency and quality of service for themselves, teammates, and clients.

Key Contacts and Relationships
The Property Assistant works closely on a day to day basis with their Property Manager.

In addition to this, you would be part of a wider administration team who are encouraged to support each other when the need arises.

As part of the role, you would also be expected to liaise and work with staff members in the Accounts and Operations Teams.

It is imperative that strong relationships are built and maintained with clients, leaseholders, and contractors which are often best achieved by regular verbal or face to face contact.

Working Environment

Burns Hamilton has two offices very close to each other, our Head Office is situated at Hawthorn House, Lowther Gardens.

The other office is a large modern, open-plan office on the top floor at Holdenhurst Road for the Block Management Property Team, the Legal and Compliance Team, the Major Works Team and the Lettings Team, which is where you will be based.

This role is predominately desk-based; however, there may be occasions where you are asked to visit a property, or to attend an external meeting.

Job Types:
Full-time, Permanent

Salary:
£20,000.00-£22,000.00 per year

Benefits: