Hospitality Assistant - Norwich, United Kingdom - Norwich Theatre

Norwich Theatre

Verified Company

Norwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Department:
Commercial and Visitor Services

Reporting to:
Hospitality Supervisor

Hours:
Zero hours, covering matinees, evening, weekend and Bank holiday shifts as required.

The Hospitality assistants will ensure excellent customer service in all our Commercial areas. Working across our Bars, Restaurant, Café and Events, the role will deliver a first class experience in all our Commercial activities in our three Buildings

Main Purpose of the Role

To ensure Customer care and standards of service in all areas are of the highest level and meet the standards set by the Head of Commercial
To assist the Hospitality Supervisors and Team in the smooth running of all commercial activities
To help maximise sales potential across commercial areas

KEY RESPONSIBILITIES
Daily Operations and sales

To be an effective team member, sustaining a positive and friendly manner
To work on a rota basis in all areas of the Commercial operation including bars, restaurant, cafe, roving sales and events delivery
Working with the Commercial Team to deliver the best customer experience for all guests and visitors through first class service and attention to detail
Ensure the highest standards of food and beverage service that meet customer and Norwich Theatre expectations
Anticipate Visitors needs wherever possible
Assist with emergency situations including evacuation as required by Duty Manager
On a rota basis assist with stock distribution following manual handling guidelines
Ensure all operational areas are kept clean, tidy and well presented at all times
Assist with opening and closing of commercial areas as required

Customer Service & Relationships

Communicate with customers on a day to day basis (both internal and external) and deal with any complaints that may arise and report to a supervisor
Foster a positive and proactive environment working with all departments to achieve the best experience possible for theatre goers, visitors, participants, cast and staff
Take part and contribute in regular team meetings

Finance & Systems

Assist in maintaining good stock control at all times
Use EPOS system effectively to ensure good speed of service and an excellent Visitor experience
Adhere to cash handling procedures at all times
Use restaurant booking system as required, taking guests details and confirming reservations
Use of ordering technology to give best possible service

Statutory requirements

Ensure all equipment is maintained and any defects reported and or dealt with promptly
Attend training as required
Uphold the requirements of food safety, licensing laws, COSHH and health & safety procedures at all times

Organisational Wide Responsibilities

To demonstrate and promote our core values;

- "To inspire a sense of the magic of theatre" to both your colleagues and anyone who visits us to see our performances, take part in our activities or spend time in our buildings.

To support and contribute to our commitment to provide brilliant experiences. This underpins everything we do and shapes how we work as a team, the partners with whom we work and the way in which we welcome our visitors.
To maximise the opportunities for inclusion throughout the theatre's activities
To actively support the theatre's ambitions to reduce its impact on the

environment

To comply with all theatre policies including Safeguarding, Equal Opportunities, Health and Safety, ICT, Data Security and Protection
To undergo any training necessary to fulfil the duties of this role and to develop its contribution to the organisation.

This description is not exhaustive and may change to meet the needs of the
business as the strategic vision for the department & organisation evolves. The
post holder may be required to perform duties outside of this as operationally
required, but within reasonable scope of this role at the request of the relevant manager or director.

PERSON SPECIFICATION

Essential

Desirable

Experience & Knowledge

Recent relevant experience in a busy Hospitality or leisure environment
Experience of working in a Restaurant environment
Experience of working in a busy bar environment
Cash handling responsibilities
A flair and enthusiasm for first class customer service
Knowledge of current dining out trends
Knowledge of alcohol and soft drinks products
Experience and Understanding of Epos till systems

Attributes

People focused
Available to work across a rota system covering daytimes, evenings and weekends.
Ability to cope under pressure, in a calm and efficient manner to set deadlines
A flexible approach to work
Organised
Confident with team and customers
An interest in the arts

Skills