Field Service Technician - Ireland, United Kingdom - Kelly Services

Kelly Services

Verified Company

Ireland, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for an experienced Field Service Technician to join our team specialising in service for Distribution Systems Business Segment working across various customers sites.

This is a permanent role working 37.5 hours per week, there will also be an on call our Rota.

Salary is dependent on skills and experience.

Within this role, you will make an impact in the following ways:

Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer's site.
Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
Applies the use of specialised tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
Escalates unresolved issues to product specialists or supervisor.
Completes required documentation, such as service worksheets, time sheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional sales and service opportunities with customer.
Completes training in line with skill and business requirements.
Maintains service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

To be successful in this role you will need the following:

Significant field service work experience
Expert level knowledge of and/or experience with engine products
Customer service experience
Apprentice Trained Engine Technician (preferred)
Vocational diploma from relevant technical institution
Locally valid driving license

Benefits:

Tools and Service van provided
Pension
Overtime Allowance
On Call Allowance
Cummins Rewards
Company Performance Bonus
25 days annual leave

Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit theKelly website and have a look into the Privacy Statement.