Customer Service Apprentice - Plymouth, United Kingdom - University Hospitals Plymouth NHS Trust

University Hospitals Plymouth NHS Trust

Verified Company

Plymouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a Customer Services Apprentice you will be part of a happy and supportive team, working in a busy and sometimes demanding administrative environment.

You will be working closely with the Nephrology admin and clinical teams as well as supporting the Renal ward and Dialysis Unit.

Successful applicants in this role will have excellent communication skills and a great work ethic. Applicants will preferably have some administrative or customer service experience. You will be reliable, flexible and able to effectively manage priorities. Applicants need to be available 5 days per week and work well under pressure.

To support the office and telephone cover across the Nephrology team

Carry out administration tasks as appropriate, this includes photocopying, scanning, filing and note tracing

The Nephrology team consists of:

Secretaries and support staff
Consultants, Registrars and Junior Dr's
CKD Nurses
Transplant Nurses
Ward Management and Clinical team (including the Dialysis Unit)

The successful applicant will be trained to:

Take appropriate actions with regard to telephone calls from patients, GPs and other agencies using initiative, in adherence to Trust guidelines
Request and Trace Hospital Notes
General Filling
Opening the post and distributing within the Department.
General administration and support for all areas of the team, Nephrology Secretaries, Transplant, CKD (Chronic Kidney Disease), the Ward and Dialysis
Collecting patient notes from Main Outpatients
Distribution and tracing of notes to be sent to and received from coding