Customer Care Advisor - Bristol, United Kingdom - Bristol Water

Bristol Water

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you passionate about customers and want to deliver a good service? Then this role might be for you...

What will you be doing?

This role is part of the Customer Care team which has two key aims: to track all customer raised jobs, ensure SLAs are achieved and where not, proactively update the customers to resolve and respond to all customer complaints.

The role works across all the household customer teams.

Day to day you'll

Keep the customer informed at all stages of the investigation into their query.
Record all activity to comply with regulation set by OFWAT.
To use proactive communications to keep customers informed of any changes to their water supply.
To ensure complaints are recorded and responded to in line with the CC Water and C-MeX guidance and challenge anyone not following process.
Collect and analyse all closed complaints and prepare information to share with the senior management team.
Track all customer raised jobs, ensure SLAs are achieved and where not proactively update the customers.
Answer incoming contacts to Operational Customer Services when needed in line with CMeX guidance.
Assist the Contact Centre Manager in preparation for 6 monthly audit.
Support other areas of the Customer Hub where required.

What we're looking for...

Customer Service skills
Communication skills (written and verbal)
Accuracy and attention to detail
Computer literate, ideally experience using SAP or similar
Problem solving

Above all, you will need to demonstrate our competencies and core values: TRUST, SUPPORT, ACCOUNTABILITY, RESPECT, PROFESSIONALISM, PRIDE and AMBITION.

What's in it for you?
As well as a great opportunity to develop your career, the role offers: