Customer Service Officer - London, United Kingdom - The Co-operative Bank

The Co-operative Bank

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Officer

Location:
Lewisham

Salary:
£23,304 - £25,400

Work Pattern: 37.5 Hours, 8:30am - 5:00pm Monday - Friday

A career that makes a difference

Who we are
Formed in 1872 in Victorian Rochdale, our bank was built on co-operative values that still stand today. A lot has happened in 150 years, and we've been there through it all. Not just helping people with their money, but helping people fight for justice and the causes they care about. We are the only UK high street bank with a customer-led Ethical Policy; one of the main reasons our customers choose to bank with

Find out more about who we are here.

What You Can Expect From Us:

27 days holiday at start, rising to 30 days
Competitive pension / income protection / life assurance
2 paid days for volunteering per year
Positive working environment in contemporary offices
Strong career path within Financial Services
Family friendly policies and supportive working environment
Recognition scheme and a culture in which we celebrate success
Active network groups, ran by colleagues for colleagues
Full Training & Development with career progression opportunities

That's what we can offer you - a firm belief in doing what's right in a place where you can feel genuinely proud to work, grow and develop.

What we're about
We are the bank for people with purpose.

From supporting local communities to tackling climate change, all our colleagues and customers have a say in who we are and how we do business.

Ethical then, ethical now, ethical always.

Our Customer Service Officers understand that banking in a branch is all about the customer experiencewhat our customers see, hear and feel and not simply a transaction.

That's why Money facts have awarded us the 'Branch Network of the Year' for the second year running

So as a Customer Service Officer, you are a person that:

Has passion in delivering the best customer service and is willing to go the extra mile to provide moments of truth or magic moments; so our customers stay, buy and recommend
Appreciates and embraces customers' diversity
Is keen and able to learn about our products and services, guiding customers through our digital transformation
Is happy being a key point of customer contact for all cash related queries and enquiries
Is career focused and has a desire to work for a company they can be proud of

This is a great opportunity to shine and demonstrate

High levels of energy, resilience and selfmotivation
Proven problem solving and analytical skills
Passion for excellent customer service, including helping customers with our internet banking and app
A willingness to learn about our financial products and banking processes

Job Types:
Full-time, Permanent

Salary:
£23,304.00-£25,400.00 per year

Application question(s):