Supported Housing Officer - Bristol, United Kingdom - Elim Housing
Description
Supported Housing Officer
Ron Jones House, central Bristol
SALARY:
£23,526 - £24,026 per annum
HOURS:37 hours per week
CONTRACT:
Permanent
REPORTING TO:
Team Leader, part of the Ron Jones House and the Phoenix Place supported housing team. Ron Jones House will be your base but you will travel between sites
Elim Housing Association is a provider of housing and support services in the West of
England and Gloucestershire. We are looking for a Supported Housing Officer to join our team.
- 'Although it might be a challenging role at times, it is so rewarding and a privilege to be part of people's life's journey. If you'd like to make a difference in your career and other's people lives, this role is for you. Elim is a supportive organisation with a great sense of community and fairness. I have felt so encouraged and supported since the minute I started.' _
- Elim Colleague _
Ron Jones House is located in central Bristol and houses men aged 22+ who are either experiencing or are at risk of homelessness.
Phoenix Place is also located in central Bristol and houses single women and mothers and babies at risk of homelessness.
Ron Jones House and Phoenix Place are working with St Mungos to deliver the RoughSleepers Prevention Service which provides short-term accommodation at these two projects. In this newly created role you will work with 12 short-term rough sleepers at Ron
Jones House and three at Phoenix Place plus a small caseload of residents at RJH
We are looking for an organised and driven Supported Housing to deliver a psychologically informed housing and support service to benefit the client groups we serve.
What you will be doing:
- Assess the support needs and risks of residents in line with organisational support delivery and risk management procedures
- To work in partnership with external agencies to facilitate the effective delivery of services to clients that promotes growth and their development
- Effectively delivering personalised support services to all clients to help improve outcomes including financial resilience, welfare benefit and budgeting advice to ensure income is maximised for preparation of when moving on to independent living
- Keeping customers first and effectively delivering all aspects of housing management services such as rent and service charge monitoring and safeguarding.
- To use IT effectively to ensure the delivery of frontline services and effective reporting of KPI outcomes
What you will need to be successful:
- Putting customers first. An understanding of resident support needs and being able to help them to find solutions
- Open to change, embraces improvement and takes on board new ideas
- Understands the importance of quality service delivery and is impact on business success. Strives to deliver high quality affordable services
- Empathy, an understanding of residents views and being able to encourage colleagues to do the same.
- Effective time management in a fastpaced environment and being able to prioritise your own workload. Take a proactive approach to targets and plans ahead.
Elim colleagues benefit from:
- 25 days annual holiday rising to 30 days.
- Paid day off for your birthday each year.
- Access to training and career development through Elim Skills Academy
- Company pension.
- Life Assurance.
- Annual bonus.
- Health cash plan, which includes discounts to a wide range of shops and services.
- Free onsite car parking
- Ability to work from home on occasion to complete training and admin.
For full details of Elim's benefits, culture and values please visit our website where you will also find colleague stories, sharing what it's like working for us.
How to apply:
Salary:
£23,526.00-£24,026.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Onsite parking
- Sick pay
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Yearly bonus
Work Location:
In person
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