Security Officer - Basingstoke, United Kingdom - Mitie

Mitie

Verified Company

Basingstoke, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Working in an AWARD WINNING shopping Centre in Basingstoke. Festival Place prides itself on delivering great customer service to our Customers, Retailers and Clients.

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This will be working on a 4 on 4 off shift rotation of 4 days, 4 off, 4 nights, 4 off 12 hour shifts or

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Overtime is available and career progression / succession planning is promoted onsite.

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Reporting directly to the Duty Manager and Control room to ensure we deliver a Safe, Secure enjotable environment for our Customers at all times.

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Please Note a SIA Door Supervisors licence is required for this role

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Job Overview

To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
To undertake additional training to ensure continuous selfdevelopment.
To deliver great Customer service to our customers, Tenants and Client.

Main Duties
Operations

To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
To be compliant with Industry and Statutory Legislation (you are required to obtain a frontline licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties.
Comply with legal obligations and safety requirements of the role.
Work in a systematic, methodology and orderly way.

Training

Fully and satisfactorily complete all required competency training.
To undertake additional training to ensure continuous selfdevelopment as directed by the Security Account Manager.
Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
Use common sense and initiative by immediately involving others if a situation appears to become threatening.
To maintain professional conduct in the face of difficult situations and challenging customers.
Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
Keep to schedules and demonstrate commitment to Mitie and the Client.
To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
To call emergency services and Communication Centre to report all incidents.

What we are looking for