Customer Service Advisor - Liverpool, United Kingdom - The Riverside Group

The Riverside Group

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor

Permanent role 35 hours

Based in Liverpool

Salary £23,165

Working Pattern - Rotational shift to be confirmed

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

Here at Riverside we are looking for an experienced Customer Service Advisor to join our award-winning customer focused organisation at our Head Office in Speke, Liverpool.
**We are constantly growing, evolving, and building on the ways in which we interact with our customers
- as we know the world, we live in is constantly changing, so we want to keep improving to give our customers the service they rightfully expect**
Working Hours Due to the importance and the nature of our business we are a 24 hour, 365 days a year call centre.

The difference you'll make

You will have an extensive knowledge and experience in customer services and contact centre functions along with multi-channel work streams and a willingness to deliver excellence.

You are able to use your initiative to effectively reach solutions to our customer's problems.

It is essential you have previous experience of working in a large, busy call centre and you are able to multi-task and prioritise your workload.

A good level of literacy and numeracy skills is also key. If you're thinking this is the perfect role for you, we'd love to hear from you

Enjoy the rewards

Working with us, you'll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills.

We empower our people to do great work by investing in learning, personal development, and technology.

If you're the kind of person that wants to do a really great job and make a difference to our customers, we think you'll love it here.

Sound like a challenge you'd like to take on? Then get in touch and let's talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

Role Profile
We are looking for energised people who are invested in delivering the best service to our customers for Riverside & Riverside Helpline

Being invested in supporting with delivering continuous improvement

Always being there for our customers when they need us most This does require a reliable/flexible and a positive team player.

You will have an extensive knowledge and experience in customer services and contact centre functions along with multi-channel work streams and a willingness to deliver excellence.

You are able to use your initiative to effectively reach solutions to our customer's problems.

It is essential you have previous experience of working in a large, busy call centre and you are able to multi-task and prioritise your workload.

You will need a good level of literacy and numeracy skills is also key. If you're thinking this is the perfect role for you, we'd love to hear from you

What's in it for you?

6week training programme delivered by our awardwinning coaches 4 weeks classroom based/ 2week Customer Experience Academy to make sure you have everything you need to be the best Customer Service Advisor
Riverside Rewards scheme and app, providing valuable access to voluntary discounted benefits including high street and online savings
Competitive Salary
Access to ongoing personal career development opportunities through Learning Zone
Access to elearning
Optin to Medicash employeefunded benefit We are one of the UK's leading social housing and regeneration organisations.