Operations Specialist - London, United Kingdom - Gett

Gett

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us:

We are Gett.

We solve the most complex, real-life problems of urban transportation; as a talented, dynamic and multi-faceted community, we are here to challenge the norms of the industry with our technology and move it into the future.

We set the bar high for ourselves and take pride in delivering frictionless products for all our customers.

We are the people you can rely on when you need to move with confidence, whether you are going places for yourself, for your business, as a traveller or driver or as a partner.

We are very local.

We integrate with the existing fabric of the places where we operate:

we work hand-in-hand with the local taxis and fleets to provide the best possible service customers can get, where it matters the most.

We serve people who move constantly and we're one of the best for the most demanding customers: business travellers. That's where we started, building the best platform for the challenging needs of businesses.

And then for anyone's everyday needs:
for drivers who make it their living - every day, and beyond.

About the Role:

Our newly formed Product Operations team is responsible for managing the configurations and technical setup of both our Black Cab marketplace and 3rd party supplier aggregation business models.

Reporting to the Director of Product Operations, you will play a pivotal role at ensuring our technology platform performs as required across both operational performance and pricing on both business models, configuring systems, troubleshooting issues and executing projects in support of cross functional teams.

This role has a bias towards pricing configuration and management specifically.

Your daily task would include identifying areas of improvements within our backend, implementation of pricing configurations per class, managing and cleaning up fee plans for clients and suppliers, raising bugs and ensuring accurate alignment across all areas related to pricing.

Responsibilities:

Configure backend systems to setup new or manage existing 3rd party suppliers
Manage and configure pricing setups for 3rd party suppliers, at onboarding and in the event of rate changes
Execute projects by managing the operational configuration of new setups or changes e.g. Airports operational redesign
Troubleshoot issues via ticketing queue as raised by cross functional teams e.g. Account Management
Neatly document and communicate cross functional teams on changes to operational configurations, focusing on converting any technical jargon into easy to consume information

Requirements:

2+ years experience within platform management
Experience and confident working with Excel/Google Sheets basic competencies E.g. Pivot Tables
Experience with data entry
Organised, attention to detail and meticulous personality

Interview Process:

-
Talent Screen - (30 min video call) This will be with Izzy Johnstone our Talent Partner She will talk about the role in more detail and be asking general questions around your experience and your motivations for joining Gett (so make sure you research us)
-
Hiring Manager Interview - (45 min -1 hr video call) Christine Huang is our Director of Product Operations and your manager She will be wanting to deep dive into your CV and technical experience (in relation to the role) and get to know you as a person. This is also a great opportunity to ask her some questions
-
Focused + Values - (1hr in person meeting) Here you will meet 2 people from Gett (1 direct team member, Kieron Sewell (Product Operations Manager) and 1 senior member of the business

Dan Hobden (VP of Finance and Ops) they will be asking questions around competencies and values for the role (Proactiveness, Attention to Detail, Time Management, Positivity, Resilience, Analytical skills and Communication). You will also have the chance to ask the team some questions too

Here's what you Gett:

25 days holiday a year + bank holidays + a day off in your birthday month + 2 volunteer days + 1 Wellbeing day per quarter - PLUS one extra Friday off every month

Taxi Credit (obviously)

Working From Home Allowance

Pension Scheme

Private Medical Cover

Health related cash plan

Life Insurance

Employee Assistance Programme

Discounted Gym membership

Come as you are
At Gett, we believe that you do your best work when you bring your whole self to work.

And a diverse team is a strong team Gett is therefore committed to creating an inclusive work environment and all employment is decided on the basis of qualifications, merit, fit and business need without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.