Business Relationship Manager - Liverpool, United Kingdom - Reed Sales

Reed Sales

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Business Relationship Manager Liverpool - circa £42,000

This is an exciting new role, with plenty of scope for development and progression, working within the shared service centre (SSC) of one of the UK's largest accountancy and business advisory firms in the heart of Liverpool.

The business provides audit,advisory, tax & business services, and outsourcing services to clients all over the world.

WHAT YOU CAN EXPECT
Mutual support and respect are among the business' core values, and they are proud of their people centred culture.

You will be supported at every stage of your career, recognised for who you are and helped to achieve your personal goals and career ambitions.

Some of the fantastic rewards include:

Agile working framework
Life Assurance
Private medical cover
25 days holiday with the option to purchase additional days (up to 10)
Group pension scheme
Flexible benefits programme including childcare vouchers, retail discounts and dental scheme
Gym membership
This role will involve frequent travel to the company's head office in London, as well as to regional offices throughout the UK

THE ROLE

The Liverpool SSC is the engine room of the business and has witnessed huge growth in the 6 years since its inception.

They provide 80 services to the business, and your role will be to promote these services to the internal stakeholders, many at seniorlevel.

As you grow into this role, your role and responsibilities will include:

Building trusted partnerships, acting as the conduit between the SSC hubs and the key internal stakeholders
Managing cross functional relationships, and building relationships with the SSC Ops Managers and Hub Leads
Developing a deep knowledge of the SSC strategic 5year plan and priorities
Understanding the business needs and pressures to educate the SSC and enhance their offering
Supporting the Head of Business Relationship Management with identification and measurement of opportunities to increase work for existing SSC services
Consulting with stakeholders to capture and review SSC usage in order to identify, forecast and increase business for the SSC
Proactively consult with stakeholders to translate their needs into strategic roadmaps
Continually researching the marketplace to understand the competitor space and the innovation of SSC operations
Ensuring the client experience is consistently and continuously enhanced and that all agreed services are being delivered to SLA requirements

ABOUT YOU
You are an experienced account manager/business development manager, who is confident in dealing with internal stakeholders at all levels. You have a hands-on approach to relationship management and relationship building.

Your key attributes and skills shouldinclude:

Successful track record of B2B sales and business/client development/account management
Excellent customer service and consulting skills
Skilled and experienced in conflict negotiation and problem solving
Excellent communication skills, written and verbal
The ability to actively listen, build rapport and develop credibility as a strategic partner
Demonstrate ownership and responsibility for deliverables/services and willing to make tough decisions
Able to collaborate with others on joint ideas and encourage others to view change as a positive process
Demonstrate skills in influencing and negotiation methods and techniques with the ability to persuade others