Senior Delivery Service Operator - Exeter, United Kingdom - Nichols PLC

Nichols PLC

Verified Company

Exeter, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Senior Delivery Service Operator:

Location
Exeter
Discipline:
OOH Operations
Job type:
Permanent
Job ref:

Published:
- about 3 hours agoThere is no other business quite like ours, we think this is a special place to work, even if we do say so ourselves That means an opportunity like this is not to be missed.

We have been making life taste better since 1908.

As well as our refreshingly different Vimto taste, our varied brand portfolio spans the still, carbonated, post-mix, and frozen drinks categories - so you will find us in your local supermarket, pub and leisure outlet.

We also work with the UK's leading food manufacturers to provide a truly unique range of products everyone loves.

Our Out of Home business delivers a comprehensive soft drinks solution for customers operating within leisure, catering and hospitality.

We offer the widest range of post-mix brands and frozen drinks, giving customers the right product for their own customers.

With our national distribution network and full service capability for supply, installation and equipment maintenance, we provide a complete and credible drinks offer

At the heart of everything is our rich family heritage, an unrelenting ambition to keep innovating, and a true pride in who we are.

It is our team of talented people that make us. We are actively looking for difference and we are working hard to make sure all our practices are inclusive.

We're looking for a Senior Delivery Service Operator to join our team in the Exeter area.

The purpose of the role is to lead, deploy, motivate & engage the depot-based delivery operations team to achieve agreed customer service levels and ensuring customer orders are picked & delivered in accordance with the agreed planned schedule.

ABOUT THE JOB:

Manage the daily performance of the hub/depot based Delivery Operations Team driving performance to achieve agreed customer service levels and ensuring all delivery administration & stock rotation activities are completed to the required standard.
Manage the utilisation of the Delivery Service Team in the hub/depot and in support of the region.
Scheduling of customer adhoc delivery activities in accordance with customer segmentation categorisation
Day to day workplace & facilities management of the hub/depot ensuring excellent standards of housekeeping, adherence to safe systems of work, and managing and/or escalating any non

- conformances or issues as required.

Leads workplace & facilities management audit improvement activities with support from Regional Operations Manager.
Manage product & consumables stock lifecycle processes regular stock takes, forecasting, ordering, adjustments, responsible waste disposal, and identification of stock writeoffs.
Escalate any team member achievements or performance/conduct concerns to the Regional Operations Manager.
Ensures compliance to all legal, people, workplace & facilities management policies & practices and the OOH governance framework within region
Oversees the daily fleet checks to ensure vehicles are fit for purpose and portray the required external image of Vimto OOH.
Contributes to the development of standard operating procedures and standardised training processes and documentation.
Pick customer orders and deliver in accordance with planned schedule & safe systems of work.
Completes all delivery administration to a high quality & in a timely manner.
Ensure adherence to agreed customer service levels for delivery of product.
Complete housekeeping and stock rotation in depot.
Develop good customer relationships in outlet.
Respond professionally to customer complaints, resolving where able to do so or escalating for further investigation where required.
Identifies potential sales opportunities and customer solutions when visiting customer premises.
Management of allocated vehicle through adhering to regular maintenance and cleanliness requirements and completing daily vehicle checks to ensure safety before use.
Ensures compliance with all mandatory training requirements & actively manage own development & learning opportunities.

WHAT YOU WILL NEED:

Experience leading and organising a customer facing team to maximise productivity & achieve agreed customer service levels or team objectives
Multi Drop Delivery Driver experience, ideally within leisure or hospitality
Customer complaint management to minimise business & customer satisfaction impact
Implementing & working in accordance with safe systems of work and standard operating procedures
Experience stock forecasting & management
Experience developing others through effective coaching and feedback

ABOUT YOU: