Customer Service Team Leader - Dartford - Paddy Power

    Paddy Power
    Paddy Power Dartford

    3 days ago

    Description


    Overview Join to apply for the Customer Service Team Leader role at Paddy Power .As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops.

    Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere.

    Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us.

    Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail bettingStarting Salary £12.75 per hourHow you'll do it We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in.

    This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.

    Other duties Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactionsMaintaining excellent shop presentation standards to create an inviting atmosphere for customersResponsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shopAdapting to different situations while remaining customer-focusedFulfilling social responsibility duties by adhering to established guidelines and regulationsWhat we offer Competitive salary including pay increase afterPerformance Bonus & Promotional rewardsAnnual & Quarterly rewardsFlexible work patternsFamily Leave (Adoptive, Parental Leave & Wedding Leave)Company Sharesave Scheme (discount on Flutter Shares)Life CoverCompany Pension SchemeCompany Sick PayBirthday LeaveEmployee Assistance Programme (including up to 6 free counselling sessions)Financial Wellbeing platform – NUDGECompany Social EventsGroupon Discount SchemeEyecare vouchersOur values Customer First, Always | Change The Game | Win Together | Free To Be MeWe're proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.

    We're working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply.

    Everyone brings different perspectives and experiences; you don\'t have to meet all the requirements listed to apply for this role.

    If you need any adjustments to make this role work for you let us know, and we'll see how we can accommodate them.

    Seniority level Entry levelEmployment type Part-timeJob function OtherIndustries Entertainment Providers

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