Downtime Team Leader - Trowbridge, United Kingdom - Novuna

Novuna

Verified Company

Trowbridge, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Are you knowledgeable about vehicle maintenance and understand how to drive down vehicle downtime? Are you an experienced people leader eager to enhance processes and service delivery? Do you have a technical background with specialist vehicles and HGV's?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a
Top 50 Inclusive employer. We're a signatory of the
Women in Finance and the
Race at Work Charter and we're
Disability Confident Committed.

What does the role involve?

You'll lead a team of 11 who regulate vehicle downtime, to ensure effective cost management and increased vehicle on the road time for our specialist vehicle customers.

Your key responsibilities include making sure all repairs carried out are executed in a timely and cost-effective manner, with minimum disruption to the customer; ensuring consistent communication is made with both parties through to completion - helping to increase fleet availability for our key customers.

Attendance of the Trowbridge office will be required for the first 4 weeks to ensure for robust training and to allow you to get to grips with the ethos of Novuna and how we work.

Following initial training, the role will then adapt a hybrid approach with a minimum of 2 days per week in the office.

Some of your key duties will include:

Delivery of maximum fleet availability for our customers by ensuring length of time off road is reduced
Work closely with internal key stakeholders to ensure a seamless and efficient service is provided in particular the Compliance and Technical Teams
Leadership and people management of a team of controllers, acting as a point of escalation for complex issues and cases
Proactively managing supplier and 3rd party relationships to the benefit of the customer and our business

What are we looking for?

You understand what's involved in maintaining and repairing vehicles and you have experience of dealing with suppliers in this area.

You have experience of people management and Inspire your team to deliver great service.

Also, we're looking for the following:

Good knowledge of vehicle mechanics and a technical understanding
Solutionoriented mindset and ability to think operationally
Great interpersonal and communication skills
Knowledge and proficiency in Microsoft office particularly excel when it comes to analysing performance and producing relevant improvement plans and reports

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a
chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary, our offer to you includes:

Annual bonus scheme of up to 15% of your salary
Up to 10% employer pension contribution
Flexible hybrid working free onsite parking/EV charging
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including Bupa PMI, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

We're
Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.

**#LI-Hybrid