Customer Support Administrator - London, United Kingdom - The Cooper Companies

The Cooper Companies

Verified Company

London, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CooperSurgical Fertility Solutions is the global leader in IVF and reproductive genetics, providing innovative products, services and training for every step in the ART journey.

We are in this fantastic position due to the hard work, diligence and valued contributions made by our excellent workforce.

Healthy women, babies, and families

At CooperSurgical we are currently looking to recruit a
Customer Support Administrator , located in
London -UK .

You will be a part of the Customer Support team comprised of 6 employees with a mixed multicultural and educational background.

We have a busy but fun environment and excel in helping each other, if that is for you, come and join us The job is office based at our site in White city.

Position
In the role as Customer Support administrator, you will assist and support in handling invoicing, deliveries/pick-up, logistics and other pre
- administrative task such as ensuing data compliance in our CRM and other IT systems. You will be working closely together with internal stakeholders, supporting them, and handling miscellaneous tasks related to internal processes. You will be reporting into the Customer Support Manager for our genomics business.

Due to the specific responsibilities this role comes with, it is important that you have relevant experience in order processing and working with ERP and CRM systems.

Experience of working in a multinational organisation within the healthcare sector would be a bonus.
- +4 years' experience with international Customer Service

Relevant qualification in Business Administration, Service or Medicine.
Experience with working in larger and complex international organizations.
Wellversed in MS-Office and knowledge of NAVISION (or equivalent ERP systems) and CRM.
Meticulous and detail oriented.
Collaborative, structured and quality conscious.
Having the ability to, and interest in navigating within a busy and changing environment.
Proactive, open, and honest in all aspects of work.
Handle and manage various customer inquiries
Finance related tasks: Overdue invoices, credit/rebill actions to rebalance accounts.
Ensure data compliance
Assist in optimizing the processes
Maintain data input