Payments Performance Consultant - London, United Kingdom - Airwallex

Airwallex

Verified Company

London, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Airwallex is the leading financial technology platform for modern businesses growing beyond borders.

With one of the world's most powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform.

Established in 2015 in Melbourne, our purpose is to connect entrepreneurs, business builders, makers and creators with opportunities in every corner of the world.

Today, Airwallex has a global footprint across Asia-Pacific, Europe, and North America.

Your role is to provide expert knowledge and insights to Airwallex's largest merchants.

You will collaborate with a range of internal stakeholders - including Account Managers, Product Managers and Data Scientists - to uncover opportunities to improve auth rates, authentication and fraud.

You will educate Airwallex merchants and internal teams on major trends in our key customers' payment performance and create actionable plans to improve performance and integrations.

You may also support engagements that we have with external partners (e.g., card issuers).

You will join Airwallex during a period of rapid expansion - this is a great opportunity to shape the next phase of our growth

What You'll Be Doing
:

You will gather insights through data analysis and industry knowledge that allow us to identify opportunities to improve our customers' payment performance
You will design and deliver a standard methodology to improve payment performance, updating this as we learn more about our customers and their payments
You will lead discussions with customers on their existing payment performance, opportunities to improve and requirements to implement
You will train internal stakeholders (e.g., Sales teams) on how to lead discussions with customers and prospects, providing them with tooling as required
You will liaise with our Product teams to ensure that they understand customer feedback and incorporate your learnings into their roadmaps
You will support engagements with external stakeholders (e.g., card issuers)

What You Bring
:

An outstanding professional and academic record of achievement
Prior experience in payments, ideally in a similar role
Intellectual curiosity: you want to understand our customers' problems insideout and to know how our product can help to solve them
Adeptness at bringing structure to ambiguous, fastmoving problem spaces
A love of working with data and get excited about demonstrating our impact you should have significant analytical experience and preferably comfort with SQL
Brilliant communication skills; you are equally at ease across verbal and written comms and comfortable presenting to clients/external stakeholders
Comfort working crossfunctionally with stakeholders at varying levels of seniority

At Airwallex you'll have the ability to make an impact in a rapidly growing, global fintech.

You'll be offered a competitive salary and we also like to ensure we create the best environment for our people by providing a collaborative open office space with a fully stocked kitchen.

We organise regular team building events, encourage flexible/remote working and we give our people the freedom to be creative.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent.

We don't regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status.

If you have a disability or special need that requires accommodation, please let us know.