Helpdesk Team Leader - Northampton, United Kingdom - Amey

Amey
Amey
Verified Company
Northampton, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Your New Role
We have a fantastic opportunity for a Permanent Helpdesk Team Leader to join our Northampton Schools account in Waterside House, Waterside Way, Northampton NN4 7XD


Amey delivers facilities and estate management services to the Northampton Schools Private Finance Initiative across an estate of 42 schools (five secondary and 37 primary).


Every day our people help create high-quality learning environments - ensuring they are safe, clean and compliant for teachers to inspire and where students can gain meaningful skills and qualifications.

We work in partnership with our clients and end-users to ensure our 24/7 services are delivered to the highest standard with minimum impact or disruption to day-to-day operational requirements of the schools


The standard hours of work are
40 Per Week
Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns. And with a network of offices across the UK, we're open to discussing working options that suit you.


You will be responsible for

  • Liaising with Supply Chain and FM/Operations Manager to monitor and review of all jobs.
  • Line Manage all Resource Coordinators, ensuring KPIs are delivered.
  • Maintain effective and compliant customer centric policies and procedures to deliver an exceptional customer experience across the contract.
  • Analyse supply chain operative performance to identify and implement improvements in First Time Fix rates.
  • Support the management of complex maintenance tasks ensuring repairs are planned, sequenced and delivered within KPIs.

We want to hear from you if you have:

  • Ideally you will have experience of general office work that is passionate about collaboration and Customer Service Excellence.
- experience in Managing a team

  • Experienced in data processing, planning, scheduling, and general administrative duties in a fastpaced environment.
  • Computer literate.
  • Confident communicator capable of conversing with staff, stakeholders, and customers with ease.

What we can offer you:


When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life's ups and downs.

It's the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program
-
Career Development
  • Exceptional development and progression plan

-
Pension
  • Generous Pension scheme which we will contribute to
-
Holidays:


  • Minimum 24 days holiday + Bank Holidays
-
Choices:


  • Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
-
Save with Amey
  • Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
-
Social Value:


  • You'll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives

We embrace difference and
support individuals to work in ways that work best for them.


We are
committed to working
sustainably and by
working in partnership with the communities we serve, so
people and the planet
are protected.


At Amey,
you have freedom to perform because we know if nothing holds you back, together, we can be extraordinary.


Who is Amey

  • We are at
    the heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation's strategic assets.
  • Our
    11,000 people are behind the critical services the country relies on every day.
  • Our unique
    engineering and
    operations experience, together with data driven insight from our
    consulting business,
    delivers better results for our clients.
-
We are trusted partners of Government - both national and local - managing assets and complex projects that are vital to the sustainable growth of the country.


#LI-MT1

Job Reference:
AM32552
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