Income Recovery Officer - London, United Kingdom - Venn Group

Venn Group
Venn Group
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Income Recovery Officer - Urgently Required

Position:
Income Recovery Officer

Hours: 5 days per week


Location:
North London

Duration: 3 months


Responsibilities:


  • Manage and monitor all rent accounts including current and former tenant arrears.
  • Ensure that all high rent accounts are monitored weekly and appropriate action taken to reduce rent arrears.
  • Update SDM with all actions
  • To ensure that the correct escalation process is followed before serving legal notices and taking court action.
  • Prepare and serve legal notices
  • To conduct welfare benefits checks for residents or signpost to the relevant agencies.
  • Responsible for all relevant documents for court proceedings.
  • Ensure that all precourt protocol is complied with before issuing proceedings'
  • Upload claims onto the PCOL system
  • Conduct home visits to tenants where necessary.
  • Complete Income and Expenditure statements with residents
  • First point of contact regarding all rent enquiries.
  • Liaise with the DWP and local authorities, concerning housing benefit, overpayments and direct payments.
  • Demonstrate Equalities whilst performing in the role.
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