Membership Services Coordinator - Bloomsbury, United Kingdom - The British Museum

The British Museum
The British Museum
Verified Company
Bloomsbury, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Advancement

Full time

Permanent

£27,999 per annum**
Application deadline: 12pm (midday) on Tuesday 22 August 2023

About this role


The Membership Team at the British Museum is seeking a new Membership Services Coordinator (Mailings), to oversee and facilitate the prompt dispatch of Membership mailings and correspondence, improve turnaround times and ensure Members have everything they need to fully enjoy their benefits.


With over 70,000 Members of the Museum, this role underpins our efforts to offer a Membership experience of enduring value and ensure that Members' generous support is reciprocated with a first class service at all times.

The role is essential to the operational efficiency of a dynamic and fast paced team; facilitating the quickest possible dispatch across a whole range of correspondence essential to Member satisfaction.


Key areas

  • Take handson responsibility for the mailing of new, renewed and replacement Membership cards, administering the process from start to finish to dispatch two mailings of Membership cards each week, and proactively contacting Members to update them on the status of their mailing.
  • Facilitate a wide range of ad hoc and bespoke mailings, oversee and undertake processing of returned mail, design and implement the Christmas mailing campaign, dispatch Gift Aid correspondence and administer the Membership appeal.
  • Create and dispatch digital Membership cards, liaising with our external supplier under the guidance of Membership Services Manager (Systems) to synchronise the receipt of digital and physical cards and monitor consent optin's.
  • Oversee printing and dispatch from the onsite card printer, working with colleagues across the team to record requests, before then proceeding to print cards and arranging for their receipt.

About you

  • Experience of dealing with repetitive, high volume data entry.
  • Ability to design and implement new processes
  • Incredibly strong attention to detail and a high level of accuracy in all tasks
  • Expertise in handling postal mailings and correspondence.
  • Experience of using CRM software
  • Proven organisation and communication skills

About the British Museum:

Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture.

The Museum is one of the leading visitor attractions and its world-famous collection includes the Rosetta Stone, the Parthenon sculptures, Egyptian mummies, the Admonitions Scroll, and the Amaravati sculptures.


The Museum offers a competitive benefits package including:

  • Membership of the civil service pension scheme
  • Free entry to a wide range of museums and exhibitions
  • Participation in private and public Museum activities, including talks by leading curators from around the world and behindthescenes opportunities to learn how museums care for and manage their extraordinary collections
  • Generous annual leave allowance
  • Interestfree travel, bicycle and rental deposit loans
  • Professional and personal development opportunities
  • Employee Assistance Programme
  • Discounts on food and gift shop purchases

Additional details:

For more information about this role, please see the job description.

The British Museum is committed to promoting equality of opportunity for all staff and job applicants.

We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment.

We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated fairly because of their relevant knowledge, skills and experience.


We are also currently piloting a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation.

We welcome questions and conversations at interview stage and how flexible working could work for you.

**The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants
More jobs from The British Museum
See all jobs of The British Museum