Community Assistant - Haringey, United Kingdom - The Riverside Group

The Riverside Group
The Riverside Group
Verified Company
Haringey, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Community Assistant
Fixed Term contract 31st August 2023
Full time 37.5hrs per week
Working Pattern-Monday-Friday
Salary £21,255 plus £4000 London allowance pro Rata
Location-Haringey


Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

**The difference you'll make

You will act as an initial point of reference on the phone, or in an office area as required as well as provide Community based support to clients in their homes and as part of a team.


You will carry out day to day office administrative functions to ensure that all records and files are maintained and held securely, and that the confidentiality of information is upheld.

Ensuring culture and diversity issues for the client are considered at all times, and report any forms of discrimination

  • Support and assist clients with life skills activities
**So, who are you?
Essentially you will have experience of working with vulnerable client groups.

And be able to demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required.


Enjoy the rewards


Working with us, you'll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills.

We empower our people to do great work by investing in learning, personal development, and technology.


If you're the kind of person that wants to do a really great job and make a difference to our customers, we think you'll love it here.

Sound like a challenge you'd like to take on? Then get in touch and let's talk about how you can help us transform lives and revitalise neighbourhoods.


We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.


Job Purpose


The Community Assistant is responsible for assisting in the provision of a support service for Riverside's vulnerable clients and with day to day delivery of support services to clients in their own homes across a defined geographical area whilst ensuring a professional and supporti ve approach is maintained at all times.

The ro le involves agile working with clients within the community

Accountabilities or "What You Have to D o"

  • Provide community based support to clients in their own homes, as part of a team.
  • Act as an initial point of reference on the phone, or in an office area as required


Carry out day to day office administrative functions to ensure that all records and files are maintained and held securely and that the confidentiality of information is upheld.


  • Have an awareness of the clients support needs, working, under direction, supp orting clients to help them achieve their agreed outcomes.
  • Contribute to the formulation and delivery of person centred support plans.
  • Assisting clients with day to day support and tenancy issues, sign posting to the appropriate agencies.
  • Promote and encou rage a high level of client involvement, consultation and communication
- . Using IT systems appropriately including adding updates on the Support Database.

  • Advise management promptly of any signs of problems or concerns about a client.
  • Recognise signs of d istress in clients and identifies ways to reduce this.
  • To correspond and liaise as necessary with external agencies on behalf of clients.
  • Follow all health and safety and lone working procedures, reporting any discrepancies.
  • Report any issues of anti soci al behaviour to a senior staff member
  • Ensure culture and diversity issues for the client are considered at all times, and report any forms of discrimination
- . Support and assist clients with life skills activities.

  • To understand your role within Riverside and be responsible for your contribution.
  • To understand the importance of a client led approach and be accountable for delivering your role in the most effective way.
  • Work as part of a team to deliver a high standard service to our clients.
  • Ability to use appropriate IT systems and maintain professional and timely records.
  • Attending appropriate training and development opportunities as required.
  • To adhere to agreed Riverside policies and procedures
  • To provide a high quality, customer orientated service cham pioning
- "Riverside Service Style" practices

  • Constantly review work outputs, setting improvement targets and appraising individual performance
  • Participate in the work of the Divisional team, encouraging innovation
  • Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service
  • To ensure compliance with Riverside's Equality
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