Customer Service - London, United Kingdom - Couverture and the Garbstore

Couverture and the Garbstore

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Available Online and in London, Couverture and the Garbstore is the definitive one-stop shopping destination for all that is unique,

inspiring and perhaps a little idiosyncratic.

We are currently recruiting for a
Customer Service & Fulfilment Coordinator to support the online team.

As an essential part of the team, the primary duties will include customer service, inventory management and ensuring efficient order fulfilment.

You will support with overseeing all aspects of the day-to-day e-commerce fulfilment operation; processing orders, dealing with customer service, managing administrative tasks as well as working with our online platforms.

The role will be based from our Notting Hill office and the successful applicant will be working closely within a creatively driven, small knit team.

This is an excellent role for someone looking to establish themselves within the fashion/e-commerce landscape and training will be provided knowledge on industry best practices.

Key Responsibilities:
-
Customer service & fulfilment

Support Ecommerce Fulfilment Assistant in picking, processing and dispatching orders.
Working alongside the store to ensure stock levels and product availability are up to date.
Maintaining the company's website and checking for any errors
Process returns and updating inventory on stock systems

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Stock & inventory management

Oversee the daytoday operations of the stock rooms, including shipping, receiving, and inventory management
Develop and implement strategies to optimise stock rooms efficiency and productivity
Monitor and analyse key performance indicators (KPIs) to identify areas for improvement
Collaborate with crossfunctional teams to streamline business processes and improve overall supply chain operations
Ensure compliance with safety regulations and maintain a clean and organised stock inventory/packing environment
Train and develop staff, providing guidance and support as needed
Conduct regular audits to maintain accurate inventory records and minimize discrepancies
Prepare reports on order fulfilment performance and customer satisfaction, including profit loss analysis

Skills / Experience:

Proven experience in customer service and inventory management, or a related field
Excellent problemsolving skills with the ability to analyse data and make informed decisions
Strong communication skills, both verbal and written
Ability to work in a fastpaced environment and manage multiple priorities
IT literate with knowledge of office software (Word, Excel)
Excellent attention to detail with flexible, dynamic attitude