Support Consultant - Hemel Hempstead, United Kingdom - NECSWS

NECSWS
NECSWS
Verified Company
Hemel Hempstead, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Company Description

Come join us and make a difference in the world

We're NEC Software Solutions (part of global tech giant NEC Corporation).

While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.


Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more.

We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way.

The more we do, the more our customers can do for others. And together, we make a world of difference.

We'd love your help. And we'll support you all the way.


Job Description:


You will be joining a wider support family across many NEC products, who all have strong technical backgrounds whether they have come from former roles in development, end user support or software implementation disciplines.


Qualifications:

The position is home based working within the Public Safety division.


Duties will include:

  • Recreate scenarios on internal test environments to provide evidence of defects
  • Translate customer requirements to provide workarounds and fixes to a wide range of customer problems
  • Identify and document workarounds
  • Working within contractual SLAs
  • Working to ITIL aligned support process procedures
  • Working closely with other NEC Teams

PERSONAL SKILLS AND COMPETENCIES

  • Selfmotivated and persistent with a desire to learn
  • Enjoys helping people;
  • Demonstrate a logical and methodical approach;
  • Good oral and written communication skills;
  • Ability to work independently and as part of a team.
  • Experience with Databases Oracle and SQL Server
  • Good knowledge and understanding of modern software and platforms
  • Familiar with ITIL processes
Additional Information

Employees of NEC are entitled to the following Company funded benefits:
Single Private Medical Cover (with the option to select family cover at an additional cost)

25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days

4 x basic salary life assurance cover

A Group Pension Plan with fantastic employer contributions

A selection of tax efficient flexible benefits to suit your individual needs

The role offers a competitive salary.


OTHER INFORMATION
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