Product Support Specialist - Burgess Hill, England
1 month ago
Job summary
We aim to prevent stop and cure diseases ensuring everyone has access to healthcare today and for generations to come.Join us where every voice matters.The Position Product Support Workflows & IT Location Burgess Hill Hybrid Are you a Biomedical Scientist looking for a change in career direction Do you have a strong interest in supporting pathology IT solutions Does a rewarding career with a progressive high-tech business excite you Due to significant business expansion we are seeking a Product Support Workflows and IT professional to join our dynamic IT Services team Based in Burgess Hill you will be at the forefront of delivering cuttingedge IT laboratory point-of-care solutions within our Technical Services department The Opportunity Our IT Services team is responsible for customer solutions across all business areas ranging from Centralised Solutions including Roche Middleware products like cobas infinity Point of Care It including cobas It 1000 cloud-based solutions Paramount to this role is ensuring patient data integrity robust information security management Working in a hybrid capacity your core responsibilities will include Customer Support Providing first-line support via our customer hotline and escalating complex issues to global teams when necessary Project Coordination Coordinating softwarehardware upgrades assisting with site system design implementations alongside fieldbased colleagues Training Delivering expert training on Roche It Solutions both at our Burgess Hill facility directly onsite with customers Commercial Support Collaborating with Sales Marketing on tender submissions product demonstrations liaising third-party companies managed laboratory services Who You Are You are likely Biomedical Scientist who has started their career modern pathology laboratory UK Ireland Possess deep understanding pathology practices proven track record automated lab pathology data management systems Your Technical Toolkit Education Degree-level education equivalent preferably Biomedical Science Instrumentation Familiarity Clinical Chemistry Immunoassay analysers specifically cobas pro cobas Pure Modular platforms it Foundations Basic knowledge Network components protocols Soft Skills Empathetic flexible communication style determination see customer issues successful resolution Desirable but not essential Skills Experience configuring optimising lab workflows Expertise interfacing protocols such as ASTM HL7 ADT LIS interfacing Practical knowledge LAN Network troubleshooting TCP/IP FTP Understanding data protection WIFI security firewall rules Who we are A healthier future drives innovate Together more than employees globally dedicated advance science ensure everyone access healthcare today generations come Efforts result million people treated medicines billion tests conducted Diagnostics products We empower explore new possibilities foster creativity keep ambitions high deliver life-changing healthcare solutions make global impact Let build healthier future together The statements herein intended describe nature level work being performed employees exhaustive list responsibilities duties skills required personnel classified Furthermore do establish contract employment subject change discretion Products Ltd At Products believe diversity drives innovation committed building diverse flexible working environment All qualified applicants receive consideration employment regard race religion belief sex gender reassignment sexual orientation marriage civil partnership pregnancy maternity disability age Recognise importance flexible working review all applicants requests care At difference valued proud equal opportunity employer encouraged bring whole self work
Job description
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