Case Handler - Liverpool, United Kingdom - CEL Solicitors

CEL Solicitors

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job role:
Case Handler

Location:
Liverpool City Centre

Job Type:
Permanent Full time

Basic Salary:
£21,000 - £25,000 - plus achievable performance-based bonus from £525 - £1,250 per month**
About us:CEL Solicitors is one of the fastest-growing law firms in the UK. Having secured multimillion funding, we are on a huge growth trajectory and plan to be the UK's number one consumer law firm that is renowned, nationally, for legal services and financial complaints.

We are looking to hire a Case Handler to join our ever-growing Fraud Department. Fast-paced but rewarding environment.

Our company model is 'Grow our Own'.

You will be working in a happy office environment with a lot of emphasis on the team culture and putting clients first.

We are a People Before Profit Law Firm, that Celebrate Excellence in Law

Full training will be provided in respect of all requirements of the job role.

Responsibilities:

Analyse financial statements
Investigation of fraudulent companies and/or scammers
Conducting enquiries as to where fraudulent funds have disappeared to
Exploring whether any related industry codes/protocols have been broken
Investigating vulnerabilities and their impact upon the scam victims
Collating all relevant evidence to the scam and/or fraud that has taken place
Gathering Evidence from the victims by telephone
Drafting Financial Complaint letters and letters of claim
Dealing with complaints to the Financial Ombudsman
Assist victims of scam to recover their lost money
Promotion, Management opportunities and team leader opportunities available
Correspond with clients and financial organisations

Requirements:

A customerfocused attitude and willingness
Excellent Verbal and Vocal Skills
Exceptional listening, questioning, and call control techniques.
Excellent letterwriting skills
Ability to process information and tasks accurately and efficiently.
An understanding of customer needs, company products and services, and general knowledge.
Aptitude to handle challenging telephone call situations.
Ability to explain, recommend and persuade.
5 GCSEs C and above or equivalent preferred.

-
_1 year legal experience and a law degree is essential_
***:

Benefits:

Private Health Care
Enhanced Sickness Entitlement
Enhanced Maternity / Paternity Leave
Death in Service
Bike 2 Work
Company Bar
Paid Exam Leave
Paid Company Parties
Birthday Day Off
25 Days Annual Leave + Bank Holidays
Christmas Closure Early Finish Fridays

To all Recruitment Agencies:

At CEL Solicitors, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or CEL Solicitors employees. Be aware that CEL Solicitors will not assume any responsibility for fees incurred due to unsolicited resumes.