Operations and Account Director - London, United Kingdom - Shift Group Ltd

Shift Group Ltd

Verified Company

London, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Operations and Account Director
Location

Travel

Regular travel to Burntwood, London, Plymouth

Who are Shift?

We are a rapidly growing tech marketplace, with an entrepreneurial ethos, focused on investing and developing cutting edge technology.

We use algorithms to match van and truck capacity of drivers already on the road to offer consumers and businesses a wayto move anything, at any time, on their schedule.

We create availability flexibility and efficiency, meaning reduced costs and environmental impact.

We are a VC backed company, with a mission to disrupt the logistics market.

If you have the drive and determination to make an impact on an expanding business, then Shift are here to deliver your next career move.

The opportunity as a Operations and Account Director:

Reporting into our COO, the role of
Operations and Account Director will have complete ownership of the commercial and operational strategy, of key enterprise accounts within our Contract Removals proposition.

By developing strong valuable relationships, you will live and breathe the accounts to get to know the fine details of the operations and how we continue to build out the model.

To be successful in this role, you will use data to seek patterns and implement preventions, build and lead projects and provide effective solutions to operational issues.

You will be an expert in P&L analysis and have the confidence to negotiate and findopportunities to expand the accounts.

Responsibilities included as an Operations and Account Director:

Operations:

Driving smooth operational performance for the designated accounts with a focus on key areas across, quality and efficiency
Being the first point of contact to react quickly at resolving issues (small to large) and ensuring the successful delivery of solutions
Work with operational and driver teams across the business to ensure successful client delivery and adherence to SLAs
Proactively analyse operational performance, risks and processes and execute improvements where necessary. Using curiosity and ideas on how we can solve problems or expand accounts
Owning the P&L and using the data to drive decisions on future financial strategies

Projects:

Proposing and leading projects such as operational improvements or change management within the key accounts
Working cross functionally with senior stakeholders at Shift to deliver projects

Account Management:

Managing and maintaining long term relationships with our top contract removal accounts such as furniture restoration and show home interior design businesses. Ranging up to £2 million turnover
Growing revenue and contribution profit from the accounts and improving account development which will include negotiating pricing, additional services etc
Build and implement strategic plans for growth, profitability, operational efficiency and client satisfaction
Prepare account reports, using the data to identify any areas of improvements and sales opportunities within accounts

Sales:

Promoting and cross selling other Shift offerings

What you need to bring:

Experience working within a scale up business ideally within logistics industry, ideally within a tech driven business
Held a successful role at a senior level as a Operations Manager/ Director, Enterprise Account Manager, or similar
Strong track record of commercial responsibility for a number of large accounts
Leadership. You will need to foster new ideas and inspire others around you to think the same
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Experience delivering clientfocused solutions to meet customer needs
Analytical problem solver, comfortable being hands on with data and analysis
Aptitude for fostering positive relationships
Commercially aware and customer focused
Ability to collaborate and liaise with cross functional internal teams
Excellent communication skills with the ability to present and influence senior stakeholders

What does working for Shift look like?

Collaborative working environment, working within cross functional teams across the business
Ambitious, flexible and challenging culture
Solutions orientated
You will have a direct impact on the growth of the business

- we will always need and want you to bring ideas to the table