Account Associate - London, United Kingdom - Procurement Leaders Ltd

Description

Joining as an Account Associate on our account management team you will play an integral part in growing our membership proposition and build out your skill set in a role where you have exposure to senior management and C-Level clients in a fast-paced organisation.

Our Account Associates ensure service delivery to existing members and conduct both renewal and upgrade sales interactions with senior executives within member accounts.

You will conduct consistent and meaningful live and phone-based conversations with all contacts and are evaluated against overall institutional revenue growth, renewal rate and customer satisfaction/advocacy.

• Engage with senior executives in household brands by running product demonstrations, training webinars and inviting members to events
• Provide support for members including onboarding, service throughout the subscription, and renewal or offboarding
• Proactively recruiting members for live and virtual events throughout the member calendar
• Strategic coordination with internal teams to achieve success for the business and the members including diagnostic result deliveries
• Manage member requests e.g. questions about content and other services, networking requests, logins and other member administration
• Executing renewal plans for each member and directly supporting an Account Manager e.g. scheduling calls and meetings, preparing usage statistics
• Organizing meetings and schedules, assisting with the organization of both local and international travel and meetings at events

• An interest in developing a commercial career path
• Excellent grasp of the Microsoft Office Suite
• Ability to develop excellent personal relationships with internal and external customers, thinking about situations from other people's perspective for mutually beneficial outcomes
• Thirst for knowledge about business, and desire to learn about procurement's role as a critical business driver for success
• Excellent attention to detail, analytical and numerate, with ability to deal with ambiguous situations
• Understands the need for organizational discipline and outcomesbased planning to achieve success in a team

Powered by a syndicated member and sponsor community of 775+ leading global companies, Procurement Leaders inspires 35,000+ senior leaders to make faster, more informed decisions and follow proven paths to success.

Through next-practice insights, practical tools, expert guidance and industry connections, Procurement Leaders accelerates the transformation journey to greater value creation and procurement excellence.

Procurement Leaders is wholly owned by World 50, an organisation where the world's best global executives are connected to each other and great thought leaders from every industry.