Zoho CRM Administrator - Warrington, United Kingdom - GovData Ltd

GovData Ltd

Verified Company

Warrington, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About GovData Ltd:

GovData Ltd are a tech disruptor and innovator, using AI and Machine Learning to support Britain's best businesses to win Government and Public Sector contracts.

We are the world's leading experts in the business of Government and the Public Sector.

We aspire to help those companies win, grow, and then export, helping to put the Great Back into Britain, a major challenge requiring huge growth, great skills, and amazing people who are the very best in their chosen career field.

Now, after an 8-figure investment round, we are opening a recruitment round to deal with our additional skills and operational needs.

Working for GovData is the opportunity to work for the ultimate Experts in Winning, in high pressure, technical and exceptionally competitive and regulated markets.

We are not your average firm; we go above and beyond for our clients striving to achieve a 100% success rate in everything we do.

Our worst performing pre-AI sector remains at 96%.

This is not for the feint hearted or those who like to find a corner to hide in whilst others do the hard miles.

We are currently at an exciting stage in our growth strategy meaning any successful applicants couldn't be joining at a better time.

Our Mission Statement is to Make Britain Great Again

Role Description
GovData are recruiting an expert level professional Zoho CRM Adminstrator to support our future growth.

There will be three CRM Administrators working as a global team, one based in each region (North America (Boston, USA), Europe (Warrington, UK) and APAC/MENA (UAE, Dubai)

Responsibilities include, but are not limited to:

Serve as primary system administrator for the Zoho CRM environment
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
Complete regular internal system audits and prepare for upgrades
Manage Zoho data feeds and other integrations
Coordinate the evaluation, scope and completion of new development requests
Work with our Departmental Function management teams to establish, enhance and improve suitable processes to support administrative, development, and change management activities
Assist in training of new users, and grow the Zoho skillset across the organization
Work independently with members of the user community to define and document development requirements
Create added value and automated workflows, RPA and AI driven processes that remove mundane, repeatable and unnecessary manual tasks, operations, workflows, processes and actions.

Qualifications:

Technical Skills_
Zoho Admin (ADM201 and ADM211) certified
Zoho Desk and Zia and Deluge Developer certifications preferred
Proven ability to design and implement new processes and facilitate user adoption.
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
Strong understanding of Zoho best practices and functionality
Strong data management abilities
A demonstrated ability to understand and articulate complex requirements
Previous experience working in a SCRUM or agile environment is a plus
Work style_
Excellent project management skills and a positive attitude
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Creative and analytical thinker with strong problemsolving skills
Must demonstrate exceptional verbal and written communication skills
Demonstrate ability to communicate effectively at all levels of the organization
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose highlevel information into details, abstract up from lowlevel information to a general understanding, and distinguish user requests from the underlying true needs
Professional experience and Education_
At least 12 years' experience in a customerfocused role
At least 3 years experience with Zoho CRM
Bachelor's degree or certificate program