Customer Support Advisor - Guildford, United Kingdom - Person Centred Software Ltd

Person Centred Software Ltd

Verified Company

Guildford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

We are looking for a someone to join our Support team as First Line Customer Support, helping to resolve our customers queries about the system.

So, this isn't a care job but we promise this isn't your normal IT job either. We need someone who is passionate in helping people who deliver care and is enthusiastic about technology and innovation.

We will be relying on your compassion for users who are not familiar with technology combined with your problem-solving nature to help our customers and make a difference every day.

As the first line of support for our customers, you will be responsible for handling live chat support, as well as answering support tickets and telephone enquiries.

This role is a hybrid-based role, currently 2 days in the office and 3 days at home.

What you'll do:

Handling support queries via live chat
Handling telephone enquiries
Answering support tickets
Completing all assigned tasks in line with agreed KPIs

What you'll bring:

Great communication skills (verbal & written)
Passion for helping others; with empathy for customers who do not use technology
Computer literate with the ability to investigate how something works
Quick thinker who can solve problems & remain calm when under pressure
Ability to multitask & prioritise workload
An interest in technology & using it to make people's lives easier
Knowledge or experience of the Care industry would be an advantage but not essential

What we offer:

Hybrid working this role will be partly based in our office in Guildford and from home
The opportunity to work for a company who are making a real difference to the care sector through the use of innovative technology
Base salary of £25,000
Bonus scheme
25 days holiday
Net zero pension scheme
Monthly company social events
Regular in person company meetings
Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme

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