Sage Accounts Support Technician - St. Ives, United Kingdom - Meyer-Scott Recruitment Limited

Meyer-Scott Recruitment Limited

Verified Company

St. Ives, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Sage Accounts Support Technician - WFH

Meyer Scott Ref:
VR/08625A

Salary:
£25K - £33K p.a.

Location:
Home-based

Type:
Permanent

Our client is an award-winning family run business has an exciting opportunity for a home-based Sage Accounts Support Technician to join the team.

You will need accounts experience or knowledge because you will be offering technical support to accounts using Sage 200.

Key Skills:

Experience and knowledge of Sage products, ideally Sage 200 although that is not essential.
Proven IT support/administration experience
Accounting qualifications (AAT or ACCA) would be highly beneficial but are not essential.
Excellent written and verbal communication skills.
Strong drive for high customer service.
Ability to listen and understand issues and consider all possible causes.
Strong work ethic.
Patience and ability to work in a methodical manner when problemsolving.
Work well as part of a team.

Key Responsibilities:

Taking ownership of customer cases, diagnosing the cause of the issue, and resolving in a timely manner.
Management of demanding customer situations and escalations by means of creating documentation, testing through solutions and/or participation in conference calls.
Maintaining accurate and detailed records in our ticketing system.
Manage client expectations by providing updates on current issues.
Participate and contribute to the daily support meetings

Benefits:21 days holiday plus bank holidays.

Hours:
Monday - Thursday 8:30am - 5pm, Friday 8am - 4:30pm (30-minute lunch break).

As it is a role working from home, interviews will be held via TEAM's.