Customer Service Call Handler - Blackburn, United Kingdom - Senior Salmon Ltd

Senior Salmon Ltd

Verified Company

Blackburn, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client based in Blackburn, Lancashire are recruiting for several Customer Service Advisors / Call Handlers to join their Customer Care and Response Team.

The objective of the role is provide the highest quality telecare and telephone response service for each and every customer.

You will approach each and every call with sensitivity, understanding and patience, ensuring that the customer receives the appropriate support that they need whilst also complying with client and regulatory requirements

Duties:

To provide the highest possible standard of customer care and support at all times whilst always giving priority to the safety and security.
To be customer focused, ensuring all interactions are handled in accordance with specified service standards
Have a confident telephone manner with prompt and accurate administration skills.
To escalate any problems / complaints appropriately
To liaise with 3rd party organisations
Have a cando, positive attitude, using your initiative to be able to work as part of a team and be able to prioritise your daily duties according to the business needs.
Work in accordance with the Company's mission statement, aims and values, corporate objectives and service standards.

Working Hours are part time night shifts, 22:00- 06:30 on a 7 day working rota.

Job Types:
Part-time, Temporary contract, Temp to perm

Salary:
From £11.50 per hour

Schedule: