Oss Support - Plymouth, United Kingdom - HCL Tech
Description
a) Desk side engineer for technical support for customers and their networked computers and peripheralsb) Interface with Senior Management, Company Board, Executives & VIP Users.
Duties include (but not limited to)
- Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices
- Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
- IMACD function including installation and decommission
- Backing up and restoring user data, settings and associated systems administration activities
- Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts
- Assist on Incident and Problem management activities
- Taking ownership of issues through to resolution on all appropriate requests
- Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
- Move equipment associated with escalated help desk incidents and service requests
- Performing asset inventory activities as needed
- Recommends and/or performs upgrades on systems to ensure longevity
- Works with procurement staff to purchase hardware and software
- Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisites
- Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. Incremental labor and incidental travel expenses shall be funded by Customer (e.g. meals, travel, and lodging) in accordance with the Agreement
- Be available for Oncall support during afterhours as and when necessary
- Adhere to ticket response and resolution SLA's as agreed upon with the customer
- Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
Desired Experience:
- At least 710 years of experience in the field or in a related area required
- Technicians should have good knowledge on Hands and Feet
- Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)
- Strong Microsoft Operating System installation and troubleshooting skills
- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
- Broad experience of IT with basic understanding of Networks, Servers and Telecoms
- Strong Customer service skills
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills
- Must be detail oriented and selfmotivating
- Background security check required
- Experience including remote control of PCs and video conferencing knowledge
Job Type:
Fixed term contract
Contract length: 12 months
Salary:
£30,000.00-£35,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Gym membership
- Private medical insurance
Schedule:
- 8 hour shift
- Holidays
Ability to commute/relocate:
- Plymouth: reliably commute or plan to relocate before starting work (required)
Experience:
Desktop Support: 1 year (preferred)
Work Location:
One location
Reference ID:
Plymouth
Expected start date: 16/01/2023
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