Customer Service Specialist - London, United Kingdom - Cameron Kennedy

Cameron Kennedy

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CONTRACT TYPE:

Permanent
LOCATION:
City of London
INDUSTRY:
Operations
SALARY:
£ £40000 per annum + Bonus + Bens
START DATE:

ASAP

REF:

- pb 73046_ JOB PUBLISHED:

3 days ago
Customer Service Specialist (Fluent German)

up to £40k

London

THE COMPANY

MUST HAVE:

Fluent German

Customer / Client Services Skills

Financial Services experience

If you don't have the above you will not be considered

Main purpose of job:

Reporting to the Customer Service Supervisor and Operations Manager, the Customer Service Associate has responsibility for the following functions within the Customer Service Team:

Attend to service calls from customers.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet customer service team call handling targets.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Work proactively and positively with all areas of the business in line with the Company Vision.
Follow communication procedures, guidelines and policies.
Initiative to go the extra mile to engage with customers.
Escalation of issues to Operations Supervisor or Operations Manager.

Knowledge/Experience:

Essential

Fluent German
At least two years' experience in Financial Services.
An understanding of basic customer service principles.
Able to demonstrate a high level of competence in combining professional callhandling skills with data/interactive web transactions.
Exposure to dealing with confidential and sensitive material/information, and experience of handling these situations with discretion and integrity.
Experience of working within a small team, working collaboratively with colleagues to resolve matters.
Experience of working in an environment driven by constantly changing levels of work
PC skills including Microsoft word, Excel PowerPoint and SalesForce.
Education to 'A' Level standard.