Solution Consultant - London, United Kingdom - Resolver

Resolver

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a Solution Consultant, you live to delight customers by solving business problems with technology.

You are a customer advocate, who helps guide Resolver's SaaS implementations by separating wants from needs, providing recommendations, configuring off-the-shelf software and administering training on best practices.

You'll partner with Consultants, Solution Architects and Project Managers to impress customers with implementations that typically take 3- 6 months - but don't worry, you'll be working on multiple projects at once that will keep things interesting but not overwhelming

You'll get to work with a passionate, proactive team who will support you to be successful as you grow professionally.

You'll collaborate daily and your voice will contribute to a great organization (that's us by the way)

About Resolver:

Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions.

As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture.

As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise.

Resolver has also been named one of Canada's Great Places to Work six years in a row

Your day-to-day: Let's break it down

Project Delivery (90%)

_Measures of success__:
customer feedback (NPS, references), peer feedback, utilization, and project margin_

You'll enable customers to take maximum advantage of our software by leading and participating in the delivery of software implementations.

Consultation

Educating customers on what's required for successful implementations
Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices

Project Management

Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables
Controlling and communicating project scope, schedule, budget, and risk to customers and management
Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize "time to value"

Business Analysis

Gathering and documenting customer functional and technical requirements

Configuration

Configuring the software based on the solution design performing quality assurance to minimizing rework (no coding required)

Training

Delivering administrator, trainthetrainer, and enduser training sessions, and authoring training materials as required (including documents, decks, videos, etc.)

Presales Support (5%)**
_Measures of success_: _timely and accurate work estimates, Statements of Work, development of estimation processes, and tools_

Collaborate with the Sales team and lead presales activities with customers which result in a common understanding of project success factors, scope of work, and cost of the required Services.

Product Management (5%)

_Measures of success_:
_evidence of capturing and sharing relevant market feedback_

Establishes a communication channel with Product Management to share market feedback and gain insight into the product roadmap

People who Excel:

3+ years of prior experience in delivering enterprise offtheshelf software or incident management solutions
Experience with Visio, MS Project, MS Office, and CRM's such as Salesforce
Experience within Incident Management, Investigation and Case Management, Security Risk Management is a bonus but not a must have
You love to make customers happy regardless of any obstacle
You're a gogetter with an excellent ability to manage ongoing projects simultaneously
You have exceptional communication skills and get pumped speaking with customers
You're a selfstarter who can take charge of tasks with mínimal direction (we're not fans of micromanagement)
You're accountable for your work You take the time to invest in research, learning, and practice to make yourself an expert in your field

What we offer:

Resolver is a recognized as Great Place to Work.

Culture isn't just something we write about (although we do), we live our values and challenge each other to be our best selves.

We invest in Resolverites who will grow with us.

We have a comprehensive rewards package to show our team our appreciation for everything they do:

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Benefits: Paid by us for health and dental, life assurance, income protection, travel insurance as well as pension matching. We also offer a wellness/fitness reimbursement, that c