Case Services Officer Level 2 - Canterbury, United Kingdom - Canterbury City Council

Canterbury City Council

Verified Company

Canterbury, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Job Title Case Services Officer Level 2 (Tenancy)
Are you passionate about delivering excellent customer service and want to make a difference to the lives of Canterbury district residents?

We're doing things differently and if you have an appetite for learning, enjoy variety and want to join a team who are redefining how council services are delivered, we'd like to hear from you.

We are a newly formed team of case officers delivering frontline services to the Canterbury district.

If you're looking for an opportunity to join a friendly team where learning and development are the norm, read on.

We are looking for an enthusiastic individual to join our large case management team and are looking for:

Someone who has experience in customer service and who will deal with more complex cases
Applications who are keen to develop knowledge of a wide range of services to advise and support colleagues across the Council

As a Case Services Officer you will focus on providing an efficient and effective customer support service through responding/resolving cases across the Council for both internal and external customers to support the needs of the service

delivery plan.

On a case management basis, you will act as a point of contact for the customer to enhance the customer journey and experience.

If you join our team, you will:

Be supported by a wider team all pulling together to deliver services,
Have autonomy to plan and deliver your own workload,
Be supported to develop your skills and experience across a range of council services and
Derive satisfaction from making a difference to people's lives every day.

If this is you and you are looking for an exciting new challenge working for a progressive local authority as part of a collaborative team, then please do have a look at the accompanying information or phone me for an informal chat.

Sonia Hickman, Case Services Team Leader on

And finally,
***Generous annual Leave starting at 23 Days with an additional 3 days plus Bank Holidays

Local government pension scheme
Flexible working we understand the importance of a good worklife balance
Excellent opportunities for training and development
Flexible location within commute of Canterbury City Council offices for onsite meetings.

DBS check is required for this role.

Interviews are due to take place week commencing the 19 June 2023.

Site maintenance is being carried out on 20 May 2023 between 00:00 - 12:00.