Business Support Officer - London, United Kingdom - Quest24 Recruitment Ltd

Quest24 Recruitment Ltd
Quest24 Recruitment Ltd
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

LONDON BOROUGH OF TOWER HAMLETS

JOB DESCRIPTION

Post Title:

Business Support Officer


Hours Per Week: 35.00S

tart Date: 27/03/2023

End Date: 28/07/2023

Start Time: 09:00

End Time: 17:00

Closing Date :24/03/2023 17:00
It would be desirable if they have experience of using Mosaic system, and experience of supporting a front-line service

In this role the applicant will come across a lot of traumatic contents and information and therefore previous experience in similar field would be helpful as well as compliance and adhere to GDPR


Demonstrable experience of meeting tight deadlines and many tasks within this team requires turnaround time from mins to daily tasks, as Social Workers are dependant on the first stage of the process being complete prior to them progressing the matter forward.

Intermediate to advanced experience of ICT and use of MS Office 365


Responsible for:
Business Support Assistant - up to 1


DBS Required? No, except for Children's Social Care (because of fostering & adoption)


Is the post politically restricted? No


Is a Travel Allowance Payable? No


Does this post attract an Essential Car User Allowance? No


MAIN PURPOSE OF THE JOB

1.
To provide responsive, professional and timely administrative support and advice to services as directed, facilitating the effective conduct of the Council's core business.

2.
To implement and maintain efficient, cost-effective systems for administrative support, adhering to the council's customer service performance standards and meeting the requirements of service level agreements in all areas of the postholder's responsibility.

3.
Input, extract and monitor data from relevant IT systems on a regular and ad hoc basis, using statistical techniques to compile and produce reports, graphical information, financial and technical documents as required.

DUTIES & RESPONSIBILITIES

  • Provide a comprehensive range of high-quality administrative and advisory support to services including arranging meetings, filing, word-processing, data entry, document checking and processing for verification purposes, dealing with routine correspondence and telephone contact, booking venues, making travel arrangements, minute-taking and other general administrative duties in accordance with prescribed timescales.
  • Act as the first point of contact for a wide range of general enquiries by telephone and in person, assessing and prioritising level of response required and supporting the Business Support Team Leader in the monitoring and progressing of correspondence, enquiries and other queries to ensure all targets are met.
  • Deal with clients and service users, stakeholders and staff in a professional manner, signposting queries and questions to the right teams and individuals where role holder is unable to resolve the query directly.
  • Utilise information technology to facilitate the effective execution of duties and responsibilities and assist in training others to ensure effective use of IT systems across the service.
  • Maintain and update databases and case management systems to ensure that records are up to date and accurate, inputting data, extracting information and producing and distributing reports on a regular or ad hoc basis.
  • Develop, maintain and review all filing systems (including the management of archived files) to ensure that they adequately meet the changing needs of the organisation and comply with statutory requirements.
  • Ensure full compliance with GDPR policy and process ensuring systems and procedures are followed for the correct recording, updating, reviewing and deleting of personal data in all data processing carried out by the role holder.
  • Promptly record, distribute and/or scan inward correspondence; promptly despatch and record outward correspondence. Maintain mailing lists to support the effective working of the team
  • Organise and administer meetings as specified within the service catalogue - forward planning, checking availability, booking venues, issuing invitations, collating and distributing papers, taking notes, distributing minutes and monitoring follow up actions as necessary.
  • Undertake a broad range of finance tasks as appropriate e.g. raise orders, process invoices, monitor payments and track budgets using corporate finance systems (e.g. Agresso) to ensure prompt and accurate payment.
  • Requisition goods and services required for the operation of the team, monitoring expenditure against the team budget and supervising/initiating payments against the office budget, ensuring compliance with all Financial Regulations in relation to transactional tasks carried out.
  • Adhere to changes in legislation, statutory and regulatory change adapting to new service needs and maintaining service levels across the council.
  • Cover as required at receptions and helpdesks, working as part of a team to ensure cover througho
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