Senior Patient Experience and Engagement Officer - Kingston upon Hull, United Kingdom - Hull University Teaching Hospitals NHS Trust

Hull University Teaching Hospitals NHS Trust
Hull University Teaching Hospitals NHS Trust
Verified Company
Kingston upon Hull, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The Senior Patient Experience and Engagement officer will provide effective management of Complaints and PALS, including ensuring all enquiries and complaints are handled, investigated and responded to in accordance with NHS and Trust legislation and guidelines, within specified statutory timelines.


The Senior Patient Experience and Engagement Officer will be responsible for ensuring the effective management of the Patient Experience and Engagement department, which includes the Patient Advice and Liaison Service (PALS), Complaints, Patient Surveys, Interpreters, Friends and Family Test (FFT), Voluntary Services, Patient Information Leaflets and PROMs (Patient Reported Outcome Measures).

Hull University Teaching Hospitals NHS Trust strongly encourages new starters to have the Covid-19 vaccine. However, it is not a mandatory requirement to work for us.


HUTH has two main sites:
Hull Royal Infirmary and Castle Hill Hospital with an annual budget of approximately £500 million.

The Trust employs around 11,000 staff and serves an extended population of 1.25 million, delivering a number of outpatient services from locations across the area.


The Trust's secondary care service portfolio is comprehensive, covering the major medical and surgical specialties, routine and specialist diagnostic services and other clinical support services.

These services are provided primarily to a catchment population of approximately 600,000 in the Hull and East Riding of Yorkshire area.


HUTH provides specialist and tertiary services to a population of 1.25 million extending from Scarborough in North Yorkshire to Grimsby and Scunthorpe in North East and North Lincolnshire respectively.

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
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