Customer Service - Wantage, United Kingdom - Lifestory Group

Lifestory Group

Verified Company

Wantage, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are Lifestory, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living.

Our developments are beautifully designed offering stunning community living.

It's a great time to join us as we continue to build on our success through 2023 and beyond and we are looking for a Lifehost to join us at our Renaissance Wantage development, a stunning community of 1 & 2 bedroom apartments built for the over 60's.

About the role

Internally we call our Customer Service & Facilities Assistants 'Lifehosts' as it's a varied role that will include a good mixture of face to face customer service as well as ensuring we are fully compliant with everything relating to the health & safety of our development.

There is no such thing as a typical day as a Lifehost but you could get involved with some or all of the following:

General customer service and being the point of contact for our owners and tenants
Regular checks which could include fire alarm testing, water flushing and emergency light testing
Working alongside our internal teams including Sales, Development and Completions
Facilitation of external contractors
Ensuring that the Health & Safety requirements of each development are met
Help with the move in process with our customers to ensure they have a great start within our developments
Organise events and activities for our customers, creating a wonderful community
Dealing with any emergencies quickly and calmly
Build lasting relationships with our homeowners and their families

You'll be our 'person on the ground'.

The one who makes sure everything is ready for move-in day, ensures an effective maintenance service is provided, keeps the records and the events diary up to date and lets us know what's happening.

Building a strong community for our homeowners and tenants is an integral part of what we offer so you'll be involved in organising social events and a strong local knowledge will be an advantage.

About you

We are looking for an intuitive personable person whose flexible approach, warmth, and insight enables them to build relationships with all of our owners in the development.

You'll be used to talking to people and using your instinct to go the extra mile. You will use a variety of internal systems and reporting tools so strong IT skills are essential.

Professional and highly organised
Proactive approach and cando attitude
Inperson customer service experience
Excellent communication and interpersonal skills
Ability to use initiative and work independently
Strong IT skills knowledge of Google Workspace is advantage
Experience of facilities/property ideally with a knowledge of health & safety

Our benefits & rewards

This is a permanent, part time on-site role working 30 hours per week, Monday to Friday 09:00 - 15:00 and offering a basic salary of £21,428 (full time equivalent of £25,000) plus an annual bonus scheme of up to 10% of basic salary.

Our customers are making a key decision to invest and take the next step when they decide to move into a Lifestory community.

We know that taking the next step in your career is not that different and we're proud to offer excellent support and development across all areas of our business.

Employees also enjoy a wealth of benefits, including: