Customer Service Co-ordinator - Potters Bar, United Kingdom - Gasworks Plumbing & Heating Ltd.

Description

Gasworks Plumbing & Heating Ltd - Delivering quality plumbing and heating services.
We are looking for an Customer Service Co-Ordinator to join our team.
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Your key responsibilities will include:_

• Answering phone calls, arranging service calls and compiling quotes
• Scheduling appointments
• Responsible for consistent day to day delivery of highquality customer service through a team of both directly employed engineers and subcontractors
• Act as primary liaison between clients, subcontractors, engineers and management, providing information, answering questions, and responding to requests
• Diary management for engineers
• Maintaining organised records of bookings
• Documenting daily completions
• Invoicing and allocating cash received
• Performing other general office tasks as needed

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To be successful in this role you will need the following:_

• Proven experience working in a customer service role
• Strong organisational skill and attention to details
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office and QuickBooks accounting software useful
• Ability to work independently and in a team environment
• Desire to learn

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Requirements_

Basic knowledge of plumbing and heating industry - useful but not essential.

Excellent written and verbal communication skills.

Strong attention to detail and ability to multi-task in a fast-paced environment.

Able to build strong client relationships


Pay:
£12.00 per hour


Expected hours:
No less than 30 per week


Benefits:

• Casual dress
• Company pension
• Onsite parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Potters Bar, EN6 5HP: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 3 years (preferred)
• Administrative experience: 3 years (preferred)

Language:

• English (required)

Work Location:
In person


Reference ID:
GW- Service Co-Ordinator

Expected start date: 03/06/2024