Administrative Officer - Darlington, United Kingdom - HM Courts and Tribunals Service

HM Courts and Tribunals Service

Verified Company

Darlington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Details:

Reference number:

Salary:

- £22,940

A Civil Service Pension with an average employer contribution of 27%
Job grade:
Administrative Officer
AO
Contract type:
Fixed Term
Length of employment:
For a period of up to 12 months
Type of role:
Operational Delivery
Working pattern:
Flexible working, Fulltime, Job share, Parttime
Number of jobs available:
20Contents

Location

About the job

Benefits:

Things you need to know

Location

This position is based at Sendist Darlington, DL1 1RUAbout the job

Job summary:

Please refer to Job Description
Job description:

Directorate:
National Business Centres (NBC)

Job Title:
Admin Officer

Grade:
AO

About us

Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people's lives to deliver justice.

If this sounds like you, please apply.

HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales.

National Business Centres (NBC) manage centralising administrative and contact functions in HMCTS. Our roles are critical, supporting our service users and colleagues in HMCTS with great performance and a strong culture.

Joining us is a chance to play a pivotal role which give people and businesses access to potentially life-changing justice.

The key purpose of the role

You will be providing administrative support to arrange Special Educational Needs Tribunals for children and young persons between the ages of 0 - 25, in processing the appeals on multiple teams from Registration stage all the way through to the final Decision.

The role will involve liaising with Judiciary, Legal Representative, Parents and Local Authorities. You will also be required to take on telephony work.

You will need strong IT skills and be able to adapt your verbal and written communication style to an empathetic and patient manner.

Essential Skills & Criteria:

Strong customer focus and service skills
Experience of working in an administrative role in a customer focussed environment
Strong IT skills with the ability to learn new systems
Excellent communication and organisational skills
Customer Service and Administrative skills
Be patient and able to empathise

Key responsibilities:

Administration, Operations and
Processing casework

Preparing papers and/or digital files for court, tribunals, hearings and meetings.
Producing tribunal documents including creating and updating records digitally
Preparing meeting agenda, joining instructions, handouts etc. Using standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.
Clerking tribunals and hearings, ensuring papers and materials are available and up to date.
Assisting tribunal users, supporting listing and rota management, checking files, contacting relevant parties.
Recording outcomes of tribunals and hearings accurately, interpreting accurately the information needed on file.
Working to workload targets in terms of throughput and accuracy.
Ensuring compliance and administration documentation meet quality standards.
Work may require interpretation of source materials, preparation of bundles, chasing.
You may need to modify and adjust information and make decisions to allow work to be completed. Produce basic statistical analysis reports and where needed, process financial information.
Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports.

Communicating

Communicate effectively and work with the public, all Tribunal and Hearing staff, Judiciary and internal and external stakeholders, court and tribunal uses and representatives of other agencies and organisations
Deliver a helpful, prompt, polite and "right first time" service to our internal and external customers

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Application process

Support when applying

Person specification:

Please refer to Job Description
Behaviours:

We'll assess you against these behaviours during the selection process:

Managing a Quality Service
Changing and Improving
Working Together

Benefits:

Alongside your salary of £22,940, HM Courts and Tribunals Service contributes £6,102 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Access to learning and development
A working environment that supports a range of flexible working options to