Tenant Liaison Officer - Cheltenham - Think Recruitment

    Think Recruitment
    Think Recruitment Cheltenham

    20 hours ago

    £23,000 - £34,000 (GBP) per year *
    Description

    Tenant Liaison Officer

    Location: CheltenhamStart Date: ASAPDuration: OngoingRate: £17.21 per hour

    I'm working with a large maintenance and construction provider who specialise in local authority housing works. They are seeking an experienced Tenant Liaison Officer to support residents during an External Wall Insulation (EWI) programme on a residential estate in Cheltenham.

    This role is key to ensuring residents are kept informed and supported throughout the works, maintaining positive relationships and minimising disruption in a live environment.

    Responsibilities:

    Act as the main point of contact for tenants throughout the EWI works

    Liaise with residents to arrange access, appointments, and surveys

    Communicate programmes, changes, and progress clearly and professionally

    Support vulnerable residents and manage any concerns or issues on site

    Work closely with Site Managers, subcontractors, and the client team

    Record and report tenant feedback, complaints, and resolutions

    Maintain accurate records of tenant communication and site visits

    Key Requirements:

    Previous experience as a Tenant Liaison Officer / Resident Liaison Officer on similar social housing or refurbishment projects (EWI experience preferred)

    Strong communication and interpersonal skills

    Ability to manage sensitive situations and build trust with residents

    Well organised with good attention to detail and record keeping

    Valid UK driving licence essential and ability to travel between sites

    Mileage between sites covered (commuting mileage not included)

    #J-18808-Ljbffr

    * This salary range is an estimation made by beBee
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