Business Administrator - Hitchin, United Kingdom - Headway Wealth

Description

Company description

Headway Wealth is a UK based, FCA regulated firm that provides independent, unbiased financial advice to clients in the UK and British Expats living overseas.

Job description

• Working in collaboration with Financial Advisers and other colleagues, you will assist the Financial Advisers in preparing recommendations and producing suitability reports in line with company policy, including preparing and maintaining client records.
• The role will involve promoting the company's services in a professional and FCA compliant manner.

Core Duties and Responsibilities:

• Deal effectively with queries from clients and other parties through effective communication.
• Record your client communications (whether that communication is written, oral or electronic) including client related communications with third parties. Client communications and client related communications require to be recorded on the client's file in line with company policy in clear and intelligible English.
• Collect and collate information and data about (and from) the client in accordance with the principles of 'know your client' and company policy and ensure all the required compliance documentation is present and correct.
• Working with the Financial Adviser you will discuss the client's objectives, identifying and obtaining the information necessary to compile the financial report.
• Liaise with product providers and other third parties to acquire additional information that may be required in order to assess the client's needs and to formulate recommendations.
• Assist in identifying areas for planning and sourcing solutions suitable to meet the client's needs and objectives. This will include assisting in the preparation of tax calculations where necessary.
• Obtain information, quotes, illustrations and product details, and provide comparisons for analysis.
• Prepare suitability letters and reports for approval by the Financial Adviser in line with company policy and prepare associated accompanying documentation as required. This will include the pre

- completion of documentation ready for clients to check and sign.

• Assist and provide support with administrative functions, for example: new business processing, income matching, collating and providing management information and organising future planning meetings with the client on behalf of the Financial Adviser.
• You will commit to continuous personal development, keeping knowledge up to date and retaining supporting records for review.

Team Support/Communication:

• It is important that the Financial Advisors and Administrators work well together as a strong team, offering assistance to clients irrespective of whether or not the Financial Adviser is available. You may be expected to cover for colleagues who are absent.

Education, Qualifications & Training Essential

• Financial Services Experience

Key Skills

• Understanding of the Financial Planning process
• Able to work within defined business processes
• Ability to achieve agreed outcomes without supervision
• Prioritise and plan own workload
• Detailed and accurate
• Articulate
• Excellent interpersonal skills, both written and verbal
• Ability to multitask and prioritise effectively
• Good IT skills
• Good report writing skills
• Ability to work independently and in a team

Knowledge & Experience

• Experience of maintaining good working relationships in the delivery of

financial advice services or similar environment

• Experience in writing complex and detailed reports for cases
• Ability to assess information, make comparisons and identify critical

features

• Set own goals and want to deliver agreed targets

Financial Skills

• Ability to analyse financial issues and offer sound, reliable and

professional advice

• Ability to collate and present financial information
• Ability to understand and analyse financial and nonfinancial data

IT Skills

Excel and Outlook)

Personal Skills

• Communication: Ability to communicate effectively both verbally and in

writing, and to deal with individuals at all levels

• Team working: Ability to contribute as part of a team, and deal with

individuals at all levels within the business

• Professional integrity: The strength of character to explain a professional

point while having empathy with a customer

• Relations with others: The personal qualities and skills that promote open

and constructive relations with colleagues and customers

• Flexibility: The flexibility for and commitment to continual service

development and improvement

• Be able to work within defined business processes

Job Types:
Full-time, Permanent


Job Types:
Full-time, Permanent


Salary:
£20,000.00-£30,000.00 per year


Benefits:

• Onsite parking
• Sick pay

Schedule:

• Monday to Friday

Experience:

- administrative support with a financial advisory firm: 2 years (required)

Work Location:
Hybrid remote in Hitchin SG5 3PF