IT Service Desk Specialist - Hook, United Kingdom - BCA

BCA

Verified Company

Hook, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
IT Service Desk Specialist

Location:
Hybrid working, Remote working & BCA Hook office

Salary:
£22,000

Hours: 40 hours per week Monday - Friday, Weekends on a rota with time off in lieu

Who we are

We're the biggest name in Europe's vehicle remarketing industry, selling 1.3m vehicles per annum, across 60 locations and with a turnover of £2billion.

We believe our people are the best in the business, they are friendly, expert and professional.

BCA is so much more than selling cars, from the dock to defleet and beyond, BCA touches over 3.5m vehicles a year, working with OEMs, fleet operators and dealers to provide the backbone of the UK's automotive supply chain.

From technical and logistics services for new vehicles, refurbishment, storage and logistics for the growing used sector and the core remarketing and auction operation, BCA offers the economies of scale and diversity of services to meet the needs of an impressive portfolio of customers.

Purpose of the role

Reporting to the Service Request Desk Leader, the Service Request Specialist is role is responsible for imaging, configuring and provisioning all IT Equipment for BCA internal staff.

The role is accountable for administering all joiners, movers and leavers tasks.

Role Responsibilities

Responsible for device configuration including but not limited to; laptop, desktop and mobile devices
Ensure all Service Requests are dealt with in a professional and timely manner in accordance with service level targets
To ensure that all processes for Service Desk requests are documented and understood by the Service Desk team
Contacting users to ensure all new equipment has been received is functioning correctly
Responsible for maintaining the Asset register is kept up to date in line with department policies
Ensure customer escalations are prioritised and dealt with in a timely manner
Using judgement, escalate issues to the Service Request Team Leader where appropriate
Monitor stock levels ensuring minimum levels are maintained
Required to perform joiners, movers and leavers based tasks create user accounts
To assist with Service Transition where Request Management processes will be involved (for example, when a new type of account is needed or access on an existing account will change) as directed by the Service Request Team Leader
Ensure our services and systems contain accurate and up to date customer details
To undertake any other miscellaneous or nonrecurring duties related to the post as directed by your line manager

Required Skills and Competencies

Good customer service skills
Good telephone manner
A good work ethic
Good organisation skills
Great communication skills
A keen eye for detail
Selfmotivated
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability_