Customer Services Executive - Marlow, Buckinghamshire, United Kingdom - Techtronic Industries - TTI UK

    Techtronic Industries - TTI UK
    Techtronic Industries - TTI UK Marlow, Buckinghamshire, United Kingdom

    1 month ago

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    Techtronic Industries (UK) Limited is part of the global TTI group, who are world leaders in cordless technology. TTI manufacture and sell power tools across the world. TTI UK distributes Milwaukee and Ryobi products through a variety of channels to retail customers and end users. We continue to grow in an established and stable market.

    We have a new B2B Customer Services Exectuive position available within the UK Operations Team, reporting to the Customer Services Supervisor .

    This is a full time role based in our Marlow, Buckinghamshire office.

    Key Responsibilities:
    Deal directly with customers either by telephone, electronically or face to face
    Manage all customer orders as per the internal SOP's and customer vendor compliance
    Handle and respond efficiently to all general and order specific customer enquiries
    Provide pricing and delivery information
    Obtain and evaluate all relevant information to handle product and service enquiries
    Maintain customer data bases, pricing and delivery information generating workflows
    Organise workflow to meet customer timeframes
    Log details of enquiries, comments and complaints and details of actions taken
    Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions
    Provide feedback on the efficiency of the customer service process and areas of improvement
    Prepare and distribute customer activity reports
    Communicate and coordinate with internal and third-party stake holders to include Sales, Planning, Logistics and After Sales Support to manage queries
    Carry out other ad-hoc duties as required from time to time

    Skills Required:
    Proven customer service experience across a range of business sectors
    Excellent data entry, typing and analytical skills
    Excellent telephone manner
    Ability to communicate clearly and accurately at all levels
    Strong Ms Office Skills
    Excellent time management and goal orientated focus
    SAP knowledge is preferable
    Sales order processing experience