Customer Service Advisor - West Malling, United Kingdom - Clearwater People Solutions

Clearwater People Solutions
Clearwater People Solutions
Verified Company
West Malling, United Kingdom

4 days ago

Tom O´Connor

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Tom O´Connor

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Description

Are you a confident Customer Service Advisor looking for a new challenge? We are working closely with a growing charity based in the Kent area to help grow their team.

This is a hybrid role (after probation) with office visits expected 3 days per week. The role is currently a 12M FTC with a view to go permanent after this time.


Key Responsibilities for the Customer Service Advisor:

  • 50% Phone based and 50% Admin based
  • Updating customer accounts with relevant changes
  • Opening customer accounts
  • Closing customer accounts
  • First point of contact for calls, directing them to the relevant departments
  • Taking an average of 28 calls per day on the phone based days

Key Skills for the Customer Service Advisor:

  • Experience within an office based Customer Service role
  • Ideally from a banking or financial services background
  • Clear communication
  • Excellent telephone manner

Benefits for the Customer Service Advisor:

  • 6 weeks holiday + bank holidays
  • A wide range of development opportunities
  • Pension scheme with 'better than market' employer contributions
  • more

Job Types:
Full-time, Temporary contract

Contract length: 12 months


Salary:
£24,000.00 per year


Work Location:
In person

Reference ID: 6616
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