Service Architect - London, United Kingdom - Linklaters

Linklaters
Linklaters
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Purpose
Linklaters is embarking on a transformation as the Firm embraces digital ways of working. This role will be pivotal in ensuring the service delivered by this change is world leading in quality.


Key Dimensions

The Service Architect will:

  • Develop a roadmap for the service management solutions needed to ensure service excellence throughout the Firms digital transformation and ongoing operation
  • Ensure service is considered in all designs and implementations of technology solutions
  • Nurture a community of service champions across the technology team to encourage a culture of continuous improvement
  • Provide guidance to project and business colleagues on the technical design of systems, ensuring solutions are designed for service
  • Communicate technical solutions simply with colleagues at all levels of seniority and understanding

Key responsibilities
Technical

Specify the design and architecture for service management technology solutions to fulfil business and system needs.


Collaborate with Project Managers to support the development of project plans, helping to devise the implementation approach, reviewing estimates and schedules, and identifying risks.

Support product procurement by identifying vendors and acting as a technical authority in the selection process.


Provide an assurance role, ensuring that all architecture activities and deliverables are produced to a high quality and are consistent with maintaining the excellence of service.


As a member of the Technology Design Authority team review proposed solution designs and implementation plans from a service perspective.

Assist the Service Delivery team when required to evaluate problems, identify trends and correlations, and recommend service improvements.

General


Act as a Trusted Advisor, through engagement with the Practice and Business Teams, providing strategic technology advice that is easily consumed by all levels across the Firm.


Maintain architectural and strategic trend knowledge of key business and technical domains, assessing trends and developments that are occurring in the Legal IT sector and more broadly.

Evaluate technology opportunities from a commercial perspective, ensuring proposed changes add tangible business value.

Personal

Develop good working relationships with business and Technology colleagues.

Maintain and nurture strategic relationships with key technology suppliers.


Key contacts

  • In department_
All Business Teams Technology groups

  • In the firm_
All areas of the business may potentially be a contact for project and third line support work

  • External_
IT suppliers, industry and technology analysts, peers in equivalent organisations


Characteristics, Skills & Experience required:

Location

London, Colchester or Warsaw

Character

  • An enthusiastic and creative problem solver, open to new ideas and initiatives.
  • Displays an eagerness for change and continuous improvement.
  • Seeks to understand a business problem from both a commercial and technical perspective.
  • Articulate and confident communicator across all levels, both within the organisation and with external parties.
  • Pragmatic and logical decision maker.
  • Selfmotivated, with proven influence and leadership skills.
  • Plans, manages and reviews activities efficiently.
  • Keen interest in the future advances in technology and the opportunities they offer.

Education / Qualification
University graduate calibre


Languages
Good written and spoken English


Practical Skills

  • Practical experience in a strategic and/or senior technical role, within an IT system driven environment.
  • Proven ability to lead others in the analysis of complex business problems and achieve a mutually acceptable solution.
  • A strong understanding and appreciation of mainstream technology and mainstream technology providers.
  • Strong written skills, in particular specification documents, technical authoring and procedures.
  • Proven understanding of the techniques of system development and service management disciplines.
  • Understanding of the core concepts and key principles of software development.

Technical skills
Detailed knowledge in several of the following core technology areas:

  • Service management solutions
  • An understanding of service architecture, principles and best practice.
  • Clear understanding of the technology market with a special concentration on newer technologies.
  • Commercial Skills
  • Previous experience of building and maintaining effective working relationships at all levels.
  • Negotiating skills.

Technical Skills
**This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.
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