Golf Membership Advisor - Banbury, United Kingdom - PlayMoreGolf

Description

Job Description:
Membership Advisor with Membership Renewal Focus

Company:
PlayMoreGolf


Position:
Membership Advisor


Location:
Combination of Remote (Work from Home) and Office-Based (Several Days a Week)


Reports To:
Membership Sales Manager


Type:
Full-Time


About PlayMoreGolf:
PlayMoreGolf is a leading provider of innovative membership solutions for golf enthusiasts across the country.

We offer flexible golf membership options that cater to the modern golfer's needs, allowing them to play golf on various courses while enjoying the benefits of a traditional golf club membership.

Responsibilities:

• Handle membership inquiries, requests, and concerns promptly and professionally, ensuring a positive resolution.
• Engage with members to understand their needs, preferences, and feedback, and provide personalized assistance accordingly.
• Assist in the renewal process of memberships, actively engaging with members to encourage timely renewals and addressing any renewalrelated queries.
• Maintain accurate records of member interactions and transactions using the company's CRM system (Hubspot).
• Collaborate with the Customer Service Manager to identify opportunities for improving the customer experience and membership renewal process.
• Work closely with the sales and marketing teams to ensure consistent messaging and alignment in customer interactions.
• Contribute to the development and refinement of customer service scripts, FAQs, and communication templates.
• Maintain a thorough understanding of PlayMoreGolf's membership offerings, policies, and procedures.
• Provide periodic reports on membership renewal rates and customer feedback to support decisionmaking.

Qualifications:

• Proven experience in a customer service role, demonstrating excellent interpersonal and communication skills.
• Strong ability to empathize with customers and actively listen to their concerns while maintaining a positive and solutionoriented attitude.
• Effective problemsolving skills, with the ability to handle challenging situations and find appropriate resolutions.
• Detailoriented and organized, capable of managing administrative tasks and documentation accurately.
• Selfmotivated and able to work independently as well as collaboratively in a team environment.
• Flexibility to work both remotely and in the office, with a commitment to meeting performance targets and deadlines.
• Passion for golf and an understanding of golf club memberships is a plus.

Benefits:

• Competitive salary and performancebased incentives.
• Opportunity to work with a passionate team in a growing industry.
• Flexible work arrangements, including a combination of remote and officebased work.
• Career development and training opportunities.
• Access to PlayMoreGolf's network of golf courses and events.

Salary:
£24,000.00 per year


Benefits:

• Canteen
• Casual dress
• Company events
• Company pension
• Free parking
• Onsite gym
• Onsite parking
• Sick pay
• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Performance bonus

Experience:

• Customer support: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Ability to Commute:

• Banbury, OX15 4FF (preferred)

Ability to Relocate:

• Banbury, OX15 4FF: Relocate before starting work (preferred)

Work Location:
Hybrid remote in Banbury, OX15 4FF

Application deadline: 04/09/2023


Reference ID:
Golf Membership Advisor