Customer Support Representative - London, United Kingdom - CSP U.K. LTD

CSP U.K. LTD
CSP U.K. LTD
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing exceptional service and support to our customers. This is a full-time position with opportunities for growth and advancement.


Responsibilities:


  • Communicate effectively with customers in English to address their inquiries, concerns, and requests
  • Analyze customer needs and provide appropriate solutions or recommendations
  • Maintain a high level of professionalism and phone etiquette during all customer interactions
  • Upsell products or services to customers when appropriate
  • Perform data entry tasks accurately and efficiently

Skills:


  • Fluent in English, both written and verbal communication skills are essential
  • Strong analytical skills to assess customer needs and provide effective solutions
  • Excellent phone etiquette and ability to handle customer inquiries with patience and empathy
  • Multilingual abilities are a plus
  • Experience with upselling techniques is preferred
  • Proficient in data entry with high accuracy

Job Types:
Full-time, Permanent


Pay:
From £25,002.92 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 28/05/2024
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