Voice Support Analyst - Cardiff, United Kingdom - Identify Solutions

Identify Solutions
Identify Solutions
Verified Company
Cardiff, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
Voice Support Analyst

Cardiff / Hybrid

£32,000p/a

Looking for that next step in your career?


What you'll be doing:


  • Monitoring and react to key infrastructure alarms, metrics, or security events
  • Owning & managing tickets, ensuring queries are dealt with effectively
  • Assist with escalated issues brought to you via 1st line Support Engineers

Your experience in the following would be great:

  • Prior support desk experience
  • General understanding of IP switching and routing
  • Microsoft 365 (M365) experience
  • ITIL exposure (specifically problem, incident, and change)

Want to find out more:


  • Ping me a message on LinkedIn
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